Salesforce L1 Support

Dayforce; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Dayforce is a global HCM company seeking a Business Systems Analyst Associate (Salesforce L1 Support) based in Manila to provide level 1 Salesforce support, onboarding new business, and system administration tasks. You will collaborate with business owners, stakeholders and IT, and report to the IT Associate Manager for the Asia Pacific region.

The role operates during North American hours and may require APJ/EMEA shifts.

Qualifications

• A Bachelor’s Degree in Computer Science, Engineering or Business.
• At-least one year experience in Salesforce or RPA.
• Salesforce certification preferred.
• Computer literate and proficient in Word, Excel and Outlook.
• Strong problem solving, data and software applications skills.
• Hands-on experience with Salesforce administration and declarative configuration is preferred.

Responsibilities

• Provide level 1 support to all end users on Salesforce.
• Ensure that support service levels are maintained.
• Manage the exception queue in Salesforce and ensure that cases are promptly transferred to the correct team.
• Maintain security including sharing rules and security levels.
• Manage new business onboarding onto Salesforce & RPA platform and terminating customer de-activation.
• Manage Salesforce community's customer onboarding process.
• Deliver the continuous training program to all members of Dayforce.
• Monitor usage and mentor users/groups needing assistance.
• Create and maintain reports and dashboards for the business as needed.
• Liaise with other members of the Salesforce Centre of Excellence on various initiatives.
• The shift will be in North American hours but be prepared to work in shifts APJ/EMEA only if there's a need.

Skills

Salesforce administration

RPA experience

Salesforce certification

Office suite (Word, Excel, Outlook)

Problem solving

Data and software applications

Education

Bachelor’s degree in Computer Science, Engineering or Business

Tools

Salesforce

RPA tools

Word

Excel

Outlook

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Business Systems Analyst Associate (Salesforce L1 Support) will be part of the support function responsible in providing exceptional customer service, support & system administration for Salesforce. This support administrator will act as interface between business owners, other internal stakeholders & technology in order to administer and enhance the system.

The role of Salesforce will ideally reside in Manila, Philippines. This role will report directly to the IT Associate Manager for the Asia Pacific region and shift will be during North American hours (US time zone).

What You'll Get To Do

• Provide level 1 support to all end users on Salesforce.
• Ensure that support service levels are maintained
• Manage the exception queue in Salesforce and ensure that cases are promptly transferred to the correct team.
• Maintain security including sharing rules and security levels
• Manage new business on-boarding onto Salesforce & RPA platform & terminating customer de-activation
• Manage Salesforce community's customer on-boarding process
• Deliver the continuous training program to all members of Dayforce.
• Monitor usage and mentor users/groups needing assistance.
• Create and maintain reports and dashboards for the business as needed
• Liaise with other members of the Salesforce Centre of Excellence on various initiatives
• The shift will be in North American hours but be prepared to work in shifts APJ/EMEA only if there's a need.

Skills And Experience We Value

• A Bachelor’s Degree in Computer Science, Engineering or Business
• At-least one year experience in Salesforce or RPA
• Salesforce certification preferred
• Computer literate and proficient in standard office applications Word, Excel and Outlook
• Strong problem solving, data and software applications skills
• Hands-on experience with Salesforce administration and declarative configuration is preferred.

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.