Salesforce Senior Manager (AC Manila)

PwC Acceleration Center Manila; Taguig; On-site; PHP 3,000,000 - 4,000,000; Full time

Job summary

PwC Acceleration Center Manila seeks a Salesforce Senior Manager to lead consulting projects across our diverse client portfolio. You will analyze client needs, implement Salesforce solutions, and provide training to optimize operational efficiency and strategic objectives.

As a Senior Manager, you will mentor teams, apply systems thinking, and collaborate with global teams within Advisory, Assurance, Tax and Business Services to deliver high-quality client outcomes.

Qualifications

• Bachelor's degree required.
• 10–15 years of experience preferred.
• Proficient in English (oral and written).
• Expertise in Salesforce Industry Clouds and Sales Cloud implementation.

Responsibilities

• Lead Salesforce consulting projects to optimize client operational efficiency.
• Analyze client needs and implement Salesforce solutions to support strategic objectives.
• Provide training and support for seamless integration and utilization of Salesforce applications.
• Guide teams through complex problem-solving and strategic planning.
• Apply systems thinking to identify underlying problems and opportunities.
• Validate outcomes with clients and act on feedback to improve delivery.

Skills

Salesforce Sales Cloud

Sales Cloud implementation

Salesforce Service Cloud

Team leadership

Client relations

Education

Bachelor's degree

Tools

Salesforce Platform

Salesforce CRM

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services - solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference - every day.

As a Salesforce Senior Manager, you will lead the charge in delivering exceptional consulting services within our Commercial & Service Excellence network. Your role will involve analyzing client needs, implementing Salesforce solutions, and providing comprehensive training and support to optimize operational efficiency and help clients achieve their strategic objectives. As a Senior Manager, you will leverage your skills and professional network to deliver quality results. You will motivate and coach teams to solve complex problems, applying sound judgment to navigate challenges and communicate effectively.

In this role at PwC Acceleration Center Manila, you will be part of our Salesforce practice, where your versatile knowledge will be instrumental in assisting clients to optimize their business applications. You will craft and convey impactful messages, apply systems thinking to identify opportunities, and validate outcomes with clients. Your ability to develop and sustain diverse and inclusive teams, while maintaining a commitment to excellence, will contribute to the success of our firm. This position offers a dynamic environment where you can deepen your skills and evolve your professional journey.

Responsibilities

• Leading Salesforce consulting projects to optimize client operational efficiency
• Analyzing client needs and implementing Salesforce solutions to support strategic objectives
• Providing training and support for seamless integration and utilization of Salesforce applications
• Guiding teams through complex problem-solving and strategic planning
• Applying systems thinking to identify underlying problems and opportunities
• Validating outcomes with clients and acting on feedback to improve project delivery
• Directing teams through ambiguous and challenging situations with composure
• Developing training materials to enhance client understanding of Salesforce applications
• Innovating processes to improve business application consulting services
• Building relationships with stakeholders to facilitate effective communication and collaboration
• Utilizing technical skills in Salesforce administration and integration to drive project success
• Promoting the adoption of emerging technologies and innovative design in client solutions

What You Must Have

• At least a Bachelor's degree
• At least 10 to 15 years of experience
• Oral and written proficiency in English required
• Expertise in one or more Salesforce Industry Clouds (e.g. Financial Services Cloud, Health Cloud, Manufacturing Cloud), and Sales Cloud implementation

What Sets You Apart

• Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
• At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
• Demonstrating advanced skills in Salesforce Sales Cloud and Service Cloud
• Utilizing strategic questioning to drive business process improvements
• Applying systems thinking to identify and solve complex problems
• Leading teams through challenging and uncertain situations with composure
• Developing training materials to enhance team performance and knowledge