Salesforce Project Manager

TTEC; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

TTEC in Manila, Philippines, seeks an experienced project manager to own day-to-day Salesforce implementations and consulting engagements. You will develop and maintain the integrated project plan, track budgets, milestones, and risks, and coordinate delivery across architects, consultants, analysts, and developers to ensure on-time, on-budget outcomes.

You will lead governance sessions, produce weekly status reports, manage change control, and work with Engagement Managers to resolve scope or

Responsibilities

• Own day-to-day execution of Salesforce implementation and consulting engagements
• Develop, maintain, and manage the integrated project plan, schedule, milestones, dependencies, and delivery commitments
• Own project financial management at the delivery level, including budgeted hours, actual hours, forecasted hours, and estimate-to-complete
• Track resource utilization and burn against the Statement of Work and approved project budget
• Identify budget and hours variances early and communicate potential overruns before they materially impact project performance
• Develop and maintain resource plans based on project scope, schedule, skills, and delivery requirements
• Coordinate resource assignments and identify capacity or skill gaps that may impact delivery
• Partner with practice and resource leadership to address staffing requirements and changes
• Maintain project forecasts and communicate changes in expected resource demand
• Manage project scope against contractual commitments and identify requests or activities that may require change control
• Partner with the Engagement Manager when scope, budget, timeline, or client expectations require commercial or executive-level resolution
• Maintain and actively manage project risks, assumptions, issues, and dependencies
• Identify delivery risks early, establish mitigation plans, assign owners, and track actions through resolution
• Escalate material delivery, financial, resource, scope, and client risks to the Engagement Manager
• Coordinate resolution of escalated issues across client stakeholders, project teams, account leadership, and TTEC Digital leadership
• Facilitate project kickoff, planning sessions, team meetings, status meetings, and other project governance activities
• Produce clear and accurate weekly project status reports covering schedule, accomplishments, upcoming activities, budget, risks, issues, dependencies, and decisions
• Maintain appropriate project documentation, decision logs, action items, RAID logs, and project governance artifacts
• Coordinate delivery activities across Solution Architects, Consultants, Business Analysts, Developers, Quality Engineers, client resources, and third-party partners
• Ensure team members understand assigned work, milestones, dependencies, and delivery expectations
• Track deliverables and coordinate reviews and approvals required to maintain the project schedule
• Coordinate testing, UAT, release readiness, deployment, and go-live activities from a project management perspective
• Facilitate Agile ceremonies and support Agile, Waterfall, or hybrid delivery methodologies based on engagement requirements
• Monitor delivery performance and work with project leadership to remove blockers and improve team execution
• Support project change-control processes by documenting scope changes, estimating delivery impacts, and coordinating required approvals
• Ensure project execution remains aligned with the Statement of Work, agreed delivery methodology, and TTEC Digital delivery standards
• Support project closure, including completion of deliverables, financial reconciliation, lessons learned, and transition to managed services or ongoing client operations where applicable

Job description

• Own day-to-day execution of Salesforce implementation and consulting engagements
• Develop, maintain, and manage the integrated project plan, schedule, milestones, dependencies, and delivery commitments
• Own project financial management at the delivery level, including budgeted hours, actual hours, forecasted hours, and estimate-to-complete
• Track resource utilization and burn against the Statement of Work and approved project budget
• Identify budget and hours variances early and communicate potential overruns before they materially impact project performance
• Develop and maintain resource plans based on project scope, schedule, skills, and delivery requirements
• Coordinate resource assignments and identify capacity or skill gaps that may impact delivery
• Partner with practice and resource leadership to address staffing requirements and changes
• Maintain project forecasts and communicate changes in expected resource demand
• Manage project scope against contractual commitments and identify requests or activities that may require change control
• Partner with the Engagement Manager when scope, budget, timeline, or client expectations require commercial or executive-level resolution
• Maintain and actively manage project risks, assumptions, issues, and dependencies
• Identify delivery risks early, establish mitigation plans, assign owners, and track actions through resolution
• Escalate material delivery, financial, resource, scope, and client risks to the Engagement Manager
• Coordinate resolution of escalated issues across client stakeholders, project teams, account leadership, and TTEC Digital leadership
• Facilitate project kickoff, planning sessions, team meetings, status meetings, and other project governance activities
• Produce clear and accurate weekly project status reports covering schedule, accomplishments, upcoming activities, budget, risks, issues, dependencies, and decisions
• Maintain appropriate project documentation, decision logs, action items, RAID logs, and project governance artifacts
• Coordinate delivery activities across Solution Architects, Consultants, Business Analysts, Developers, Quality Engineers, client resources, and third-party partners
• Ensure team members understand assigned work, milestones, dependencies, and delivery expectations
• Track deliverables and coordinate reviews and approvals required to maintain the project schedule
• Coordinate testing, UAT, release readiness, deployment, and go-live activities from a project management perspective
• Facilitate Agile ceremonies and support Agile, Waterfall, or hybrid delivery methodologies based on engagement requirements
• Monitor delivery performance and work with project leadership to remove blockers and improve team execution
• Support project change-control processes by documenting scope changes, estimating delivery impacts, and coordinating required approvals
• Ensure project execution remains aligned with the Statement of Work, agreed delivery methodology, and TTEC Digital delivery standards
• Support project closure, including completion of deliverables, financial reconciliation, lessons learned, and transition to managed services or ongoing client operations where applicable