Salesforce Platform Administrator: Automation & Integrations

Manulife

Quezon City

Hybrid

PHP 600,000 - 900,000

Full time

20 hours ago

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Job summary

Manulife is seeking a Salesforce Administrator to enhance our Salesforce platform and support exceptional customer experiences. This role focuses on admin, configuration, and support to drive efficiency and innovation.

Key responsibilities include user administration, incident triage, app upgrade coordination, and sandbox management. The position requires 3+ years of Salesforce admin experience and remote/hybrid work options with some night shifts.

Qualifications

Minimum of 3 years of experience as Salesforce Platform and Application Administrator.
Strong configuration skills including flows, automation, reports, and dashboards.
Experience in Salesforce platform maintenance and organization health checks.
Ability to read Apex code; writing Apex code is an advantage.
Experience in development, automation, or systems integration is a plus.

Responsibilities

Provide Salesforce admin support, including user administration and password resets.
Manage incident triage and technical support for Salesforce production issues.
Coordinate tasks and change tickets for external app upgrades.
Oversee system maintenance and seasonal releases, including sandbox management and certificate renewals.
Perform system maintenance and seasonal release activities (Refresh, Sandbox Creation/Deletion, Site Switch, Certificate Renewal, and Salesforce Integrations)
Amenable to work at UP Ayala Technohub (Quezon City)
Amenable to work on a hybrid set-up (3x a week onsite)
Amenable to work in night shift.