Salesforce & IT Service Lead — Application Support

bajajauto; Hinoba-an; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Bajaj Auto seeks a senior IT Service & Salesforce Support professional to lead enterprise application operations and ensure system stability across Salesforce platforms. You will manage incident lifecycles, drive improvements, coordinate with vendors, and mentor cross-functional teams while aligning with ITIL processes and security requirements.

The role requires 5–7 years in program/operations management with exposure to Banking/NBFC sectors and strong Salesforce expertise.

Qualifications

• Minimum 5-7 years of experience in program or operations management with exposure to Banking/NBFC sectors.
• Strong Salesforce administration and problem-solving capabilities.
• Experience coordinating with vendors and security/compliance teams.

Responsibilities

• IT Service & Support: Lead day-to-day operations for enterprise applications, ensure system stability and availability.
• Quality Assurance: Define KPIs, monitor service quality, and drive improvement actions.
• Coordinate with vendors, MSPs, and internal teams for escalations and SLA adherence.
• Review vendor performance and manage contracts, renewals, and security/compliance.

Skills

Program Management

Quality Assurance

IT Service & Support

Communication Skills

Salesforce SFDC

Vendor Management

Security & Compliance

Tools

ServiceNow

Jira

SQL basics

AWS/Azure

Job description

Bajaj Auto seeks a senior IT Service & Salesforce Support professional to lead enterprise application operations and ensure system stability across Salesforce platforms. You will manage incident lifecycles, drive improvements, coordinate with vendors, and mentor cross-functional teams while aligning with ITIL processes and security requirements.

The role requires 5–7 years in program/operations management with exposure to Banking/NBFC sectors and strong Salesforce expertise.