Salesforce Business Analyst

HRTX; Philippines; On-site; PHP 450,000 - 750,000; Full time

Job summary

HRTX in the Philippines is seeking a Salesforce Business Analyst to lead requirements gathering sessions, translate stakeholders’ needs into clear user stories, and maintain an effective backlog. You will map end-to-end processes and consider regional impacts within a global organization.

You will support sign-off, oversee UAT test sessions, ensure acceptance criteria, and work in a Scrum environment with both on-premise and SaaS integrations, collaborating closely with business teams and IT.

Qualifications

• 3+ years BA experience.
• 1+ years Salesforce BA (or similar) experience.
• Experience across complete project life-cycle in a structured environment.
• Proficiency with Microsoft Word including Word, Excel and Visio.
• Experience working within a Scrum/Agile framework.
• Experience with interfaces between multiple systems.
• Experience with both on-premise and SaaS solutions.
• Knowledge of CICD deployments and Jira.
• Experience across multi-state locations and time zones.
• Experience in the technology sector, preferably in professional services.

Responsibilities

• Lead requirements gathering sessions and translate requirements into backlog items (use cases and user stories).
• Map end-to-end as-is and to-be business processes.
• Consider regional requirements and impact on global org structure.
• Identify and resolve issues affecting projects and escalate when needed.
• Transition projects to business as usual with change management.
• Organize and manage UAT test sessions and write test cases.
• Validate functional and non-functional requirements and define acceptance criteria ahead of sprint planning.

Skills

Business Analysis

Salesforce BA

Agile/Scrum

Requirements gathering

UAT coordination

Tools

Word

Excel

Visio

Jira

Job description

About the job Salesforce Business Analyst

Responsibilities:

• Lead requirements gathering sessions, proactively drawing out requirements from stakeholders and translating these into requirements, including use cases and user stories. Adding these to the backlog.
• Mapping of end to end as is and to be business processes.
• Being able to consider requirements for different regions and how these impact the global org structure and working with the business for requirements sign off.
• Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to senior leadership ensuring that decisions can be made promptly.
• Transition from project phases to business as usual, ensuring a seamless shift in support and change management.
• Good understanding of change management and release processes.
• Organize and manage UAT test sessions with the business and write test cases for the business to follow. Gathering global sign off for the build and deployment to go ahead.
• Responsible for the validation of functional and non-functional requirements and ensuring a well-defined acceptance criteria ahead of sprint planning meetings.

Qualifications:

• 3+ years BA experience
• 1+ years Salesforce BA (or similar) experience
• Demonstrable experience of covering the complete project life-cycle, in a structured environment.
• Proficient with Microsoft Word tools including Word, Excel and Visio.
• Worked within a Scrum framework Agile methodology.
• Previous project experience with interfaces between multiple systems.
• Experience working with both on premise and SaaS solutions.
• Knowledge around CICD deployments and Jira
• Previous experience of working across multi-state locations and time zones.
• Experience in the technology sector, even better in the professional services world is desirable.