Salesforce CRM Administrator

MicroSourcing; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Hybrid work arrangement

Job summary

MicroSourcing in Manila is seeking a Salesforce CRM Administrator for a Hybrid night-shift role at Mall of Asia, Pasay. You will manage and customize the Salesforce platform, ensuring data integrity and enabling sales and service processes.

The role requires 4–6 years of hands-on Salesforce Admin experience, plus Sales Cloud/Service Cloud expertise and active Salesforce Administrator certification. Join a diverse, growth-focused team with competitive rewards.

Qualifications

• 4–6 years hands-on experience as a Salesforce Administrator.
• Salesforce Administrator certification is required.
• Proven experience with Sales Cloud and Service Cloud.
• Strong proficiency in Salesforce configuration, customization, and data management.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and data management.
• Customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, validation rules, and process automation.
• Optimize and enhance sales and customer service processes using Sales Cloud and Service Cloud.
• Ensure data integrity through regular audits, de-duplication, and data imports/exports.
• Provide user support, troubleshoot issues, and conduct training sessions for end-users.
• Develop and maintain reports and dashboards to deliver actionable insights to stakeholders.
• Manage integrations with third-party applications to extend Salesforce functionality.
• Continuously improve the platform by staying updated with Salesforce releases, features, and best practices.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Data Management

Automation & Workflows

Education

Salesforce Administrator certification

Tools

Apex

Visualforce

Lightning components

Job description

Discover your 100% YOU with MicroSourcing!

Position: Salesforce CRM Administrator

Location: Mall of Asia, Pasay

Work setup & shift: Hybrid | Nightshift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Salesforce CRM Administrator, you will:

• Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and data management
• Customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, validation rules, and process automation
• Optimize and enhance sales and customer service processes using Sales Cloud and Service Cloud
• Ensure data integrity through regular audits, de-duplication, and data imports/exports
• Provide user support, troubleshoot issues, and conduct training sessions for end-users
• Develop and maintain reports and dashboards to deliver actionable insights to stakeholders
• Manage integrations with third-party applications to extend Salesforce functionality
• Continuously improve the platform by staying updated with Salesforce releases, features, and best practices

What You Need

Non-negotiables

• 4–6 years of hands-on experience as a Salesforce Administrator
• Salesforce Administrator certification is required
• Proven experience with Sales Cloud and Service Cloud
• Strong proficiency in Salesforce configuration, customization, and data management
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions

Preferred Skills/expertise

• Additional Salesforce certifications (e.g., Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant)
• Experience with Apex, Visualforce, and Lightning components
• Strong communication and interpersonal skills
• High attention to detail with a commitment to quality
• Ability to work independently and in a fast-paced, collaborative environment

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply.