Salesforce & CPQ Support Pro (Hybrid)

Unity Communications; Philippines; Hybrid; PHP 500,000 - 750,000; Full time

Benefits offered by this job

HMO coverage

VL/SL credits

13th-month pay

Tax-free allowances

Growth opportunities

Job summary

Unity Communications in the Philippines is seeking a Sales Systems Support Specialist for a hybrid setup. You will provide technical support for Salesforce and Revenue technology, troubleshoot issues, manage user access, and assist in testing enhancements to ensure platforms function effectively for the sales team.

The role requires hands-on Salesforce experience, CPQ familiarity (DealHub a plus), and the ability to investigate root causes and collaborate with cross-functional teams.

Qualifications

• Bachelor’s degree preferred in Business, IT, CS, or related field.
• 2+ years of relevant experience in Sales Operations, Revenue Operations, Business Systems, CRM Support, Salesforce Administration, or related technical role.
• Strong hands-on Salesforce experience, preferably from backend user/administrator perspective.
• Experience troubleshooting Salesforce fields, objects, workflows, validation rules, reports, permissions, user access, and system processes.
• Experience provisioning users and managing permissions, licenses, and system access.
• Experience with CPQ concepts, quoting workflows, and license management.

Responsibilities

• Serve as the first line of technical support for Salesforce and other Sales and Revenue technology platforms.
• Triage, investigate, and resolve inbound Sales System support tickets and requests.
• Troubleshoot Salesforce issues involving objects, fields, workflows, validations, reports, permissions, user access, and system processes.
• Document issues, troubleshooting steps, root causes, and resolutions for knowledge sharing.

Skills

Salesforce expertise

Technical troubleshooting

Analytical thinking

Communication skills

Multi-tasking

Education

Bachelor's degree in Business, IT, CS, or related field

Tools

CPQ platforms (Salesforce CPQ)

DealHub

Gong

SalesLoft

DocuSign

Job description

Unity Communications in the Philippines is seeking a Sales Systems Support Specialist for a hybrid setup. You will provide technical support for Salesforce and Revenue technology, troubleshoot issues, manage user access, and assist in testing enhancements to ensure platforms function effectively for the sales team.

The role requires hands-on Salesforce experience, CPQ familiarity (DealHub a plus), and the ability to investigate root causes and collaborate with cross-functional teams.