Salesforce Analyst | Work From Home | Night Shift | Day 1 HMO

Emapta; Metro Manila; Remote; PHP 1,143,000 - 2,032,000; Full time

Benefits offered by this job

HMO coverage

Night differential

Permanent WFH

Fixed weekends off

Salary advance

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Annual leave credits

Mentorship

Job summary

Emapta, a US-facing customer, seeks a Salesforce Analyst to maintain CRM data integrity, optimize Salesforce Sales Cloud usage, and support pipeline hygiene for assigned sellers. The role requires 2–4 years of hands-on experience and strong Excel/Sheets proficiency, with excellent English communication for collaboration with US-based professionals.

This remote, full-time position offers growth, mentorship, and exposure to global leaders while supporting clients in the legal tech sector.

Qualifications

• Bachelor's degree in Business, Information Systems, or a related field, or equivalent professional experience.
• 2 to 4 years of hands-on Salesforce Sales Cloud experience in sales operations, CRM analysis, or data analysis.
• Advanced proficiency in Salesforce Sales Cloud, including Accounts, Contacts, Leads, Opportunities, Activities, custom reports, dashboards, list views, and record ownership rules.
• Advanced proficiency in Microsoft Excel or Google Sheets, including VLOOKUP, XLOOKUP, pivot tables, and data validation.
• Excellent verbal and written English communication skills, with the ability to collaborate effectively with US-based senior sales professionals.
• Strong attention to detail, sound judgment in managing CRM data changes, and consistent documentation practices.
• Reliable availability during the required US business hours.

Responsibilities

• Conduct daily and weekly data quality checks across Salesforce Accounts, Contacts, Opportunities, and Activities to identify and resolve missing, outdated, or conflicting information.
• Identify and merge duplicate Accounts and Contacts, and maintain accurate parent-child account hierarchies for multi-office law firms and corporate legal departments.
• Enforce CRM naming conventions, required fields, picklist values, and opportunity stage definitions.
• Process new account requests through the Sales Operations account creation workflow and verify account ownership against established Rules of Engagement.
• Maintain accurate account ownership, territory assignments, and team allocations as sales representatives join, leave, or change account portfolios.
• Collaborate with assigned senior sales leaders to ensure all active opportunities are accurately recorded, appropriately staged, and regularly updated in Salesforce.
• Update opportunity amounts, close dates, next steps, products, services, and contact roles based on seller notes, emails, and call summaries.
• Conduct weekly pipeline reviews with assigned sellers before forecast meetings and flag stalled opportunities, overdue close dates, and incomplete CRM records.
• Record sales activities and meeting notes on behalf of assigned sellers as requested.
• Prepare pipeline snapshots for individual meetings, deal reviews, and strategic account planning sessions.
• Develop and maintain Salesforce reports and dashboards to monitor sales pipelines, bookings, activities, and CRM data quality.
• Prepare and distribute weekly data health scorecards to the Sales Operations Manager.
• Support month-end and quarter-end close processes through pipeline reconciliation and closed-won opportunity validation for commission calculations.
• Document recurring Salesforce and sales operations processes through SOPs and maintain updated process documentation.
• Coordinate with the RFP Coordinator to support requests for proposals (RFPs) and opportunity tracking handoffs.
• Respond to daily Salesforce inquiries from sales team members and provide guidance on CRM processes and system functionality.

Skills

Salesforce Sales Cloud

CRM analysis

Data analysis

English communication

Attention to detail

US business hours availability

Education

Bachelor's degree in Business or Information Systems

Tools

Microsoft Excel

Google Sheets

Job description

Grow Your Global Salesforce Career Supporting America's Legal Technology Leaders

Global legal innovation demands commercial intelligence as sophisticated as the technology it supports. Make your mark as a Salesforce Analyst with an established US provider serving corporate legal departments and leading law firms. Connect Salesforce Sales Cloud expertise with strategic business growth while Emapta provides international exposure, professional development, and a sustainable remote career among top 1% talent worldwide.

Job Overview

• Employment type: Full-time
• Shift: Night Shift | Monday to Friday, 9:00 AM-6:00 PM US Central Time | Weekends Off
• Work setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with a minimum of 6 months of company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms in Ortigas and Makati, with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree in Business, Information Systems, or a related field, or equivalent professional experience.
• 2 to 4 years of hands-on Salesforce Sales Cloud experience in sales operations, CRM analysis, or data analysis.
• Advanced proficiency in Salesforce Sales Cloud, including Accounts, Contacts, Leads, Opportunities, Activities, custom reports, dashboards, list views, and record ownership rules.
• Advanced proficiency in Microsoft Excel or Google Sheets, including VLOOKUP, XLOOKUP, pivot tables, and data validation.
• Excellent verbal and written English communication skills, with the ability to collaborate effectively with US-based senior sales professionals.
• Strong attention to detail, sound judgment in managing CRM data changes, and consistent documentation practices.
• Reliable availability during the required US business hours.

Your Daily Tasks

Data Integrity and CRM Hygiene

• Conduct daily and weekly data quality checks across Salesforce Accounts, Contacts, Opportunities, and Activities to identify and resolve missing, outdated, or conflicting information.
• Identify and merge duplicate Accounts and Contacts, and maintain accurate parent-child account hierarchies for multi-office law firms and corporate legal departments.
• Enforce CRM naming conventions, required fields, picklist values, and opportunity stage definitions.
• Process new account requests through the Sales Operations account creation workflow and verify account ownership against established Rules of Engagement.
• Maintain accurate account ownership, territory assignments, and team allocations as sales representatives join, leave, or change account portfolios.

Pipeline Support for Assigned Sellers

• Collaborate with assigned senior sales leaders to ensure all active opportunities are accurately recorded, appropriately staged, and regularly updated in Salesforce.
• Update opportunity amounts, close dates, next steps, products, services, and contact roles based on seller notes, emails, and call summaries.
• Conduct weekly pipeline reviews with assigned sellers before forecast meetings and flag stalled opportunities, overdue close dates, and incomplete CRM records.
• Record sales activities and meeting notes on behalf of assigned sellers as requested.
• Prepare pipeline snapshots for individual meetings, deal reviews, and strategic account planning sessions.

Reporting and Dashboards

• Develop and maintain Salesforce reports and dashboards to monitor sales pipelines, bookings, activities, and CRM data quality.
• Prepare and distribute weekly data health scorecards to the Sales Operations Manager.
• Support month-end and quarter-end close processes through pipeline reconciliation and closed-won opportunity validation for commission calculations.

Process and Administrative Support

• Document recurring Salesforce and sales operations processes through standard operating procedures (SOPs) and maintain accurate, updated process documentation.
• Coordinate with the RFP Coordinator to support requests for proposals (RFPs) and opportunity tracking handoffs.
• Respond to daily Salesforce inquiries from sales team members and provide guidance on CRM processes and system functionality.

Performance Goals and Milestones

First 30 Days

• Develop knowledge of the client's services, sales stages, and Rules of Engagement.
• Obtain Salesforce system access and familiarize yourself with established CRM workflows.
• Complete a baseline CRM data quality audit to identify duplicate records, missing fields, and outdated opportunities.
• Establish professional relationships with assigned sales representatives.

Within 60 Days

• Assume ownership of the daily CRM hygiene checklist and new account creation workflow.
• Conduct weekly pipeline reviews with assigned sales representatives.
• Publish the first weekly data health scorecard.

Within 90 Days

• Manage daily Salesforce data hygiene processes independently.
• Reduce the baseline backlog of duplicate records and missing fields by at least 50%.
• Document core Salesforce and sales operations procedures.
• Maintain accurate, forecast-ready sales pipelines for assigned representatives without repeated follow-ups.

Core Values

• Courageous: Demonstrate integrity, ethical judgment, resilience, and confidence in addressing challenges and resolving problems.
• Reliable: Deliver timely responses, dependable support, thoughtful solutions, and effective collaboration to strengthen client relationships.
• Inventive: Apply creativity, resourcefulness, professional expertise, and industry knowledge to develop innovative, practical solutions.
• Adaptable: Demonstrate flexibility, responsiveness, and initiative to address evolving client requirements and business challenges.

About the Client

Our client is an established US-based legal technology and services provider with nearly three decades of industry experience. They specialize in eDiscovery, litigation support, contract analytics, and AI-powered legal solutions for law firms, corporate legal departments, and government organizations. Through advanced technology, intelligent automation, and specialized expertise, they help clients manage complex legal data, streamline workflows, strengthen compliance, and reduce operational costs. Their innovative, client-focused approach supports efficient legal operations, informed decision-making, and business transformation across global markets.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.