SALES TRAINING TEAM LEADER

Metrobank; Makati; On-site; PHP 390,600 - 613,800; Full time

Job summary

Metrobank is seeking a Junior Officer to lead a team of trainers in developing and delivering comprehensive training programs for Credit Card Sales. The selected candidate will ensure that training initiatives effectively drive sales performance and enhance motivation through engaging employee programs.

This role involves collaborating with multiple departments to ensure up-to-date content and quality training delivery. The position is based at MCC - Makati and offers an opportunity for significant impact within the Credit Card Sales Division.

Qualifications

• Experience in leading training teams and designing sales training programs.
• Strong interpersonal and communication skills.
• Ability to analyze performance metrics and identify upskilling opportunities.

Responsibilities

• Lead, coach, and supervise a team of trainers.
• Design and maintain comprehensive training programs.
• Conduct performance reviews and support continuous development.
• Plan and execute employee engagement initiatives.

Skills

Training program design

Team leadership

Sales techniques

Performance analysis

Communication skills

Job description

Job Summary

This position is responsible for leading a team of trainers in designing, delivering, and evaluating training programs enabling Credit Card Sales (Internal and External stakeholders) with the necessary product and system knowledge, selling techniques, process compliance, and customer engagement skills. This role ensures that the training initiatives drive sales performance, maintain standards, and support business targets. In addition to training, this role is responsible for planning and executing employee engagement programs that enhance motivation, reinforce learning, and promote a high-performance culture. It also includes developing communication materials for cascades.

Responsibilities

• Lead, coach, and supervise a team of trainers responsible for delivering sales training and engagement programs.
• Allocate training schedules and manage trainer assignments based on business priorities and capacity.
• Conduct regular performance reviews, identify upskilling opportunities, and support continuous development of the training team.
• Lead the design and maintain comprehensive Credit Card Sales training programs covering product and system knowledge, sales techniques, objection handling, compliance, and customer engagement skills.
• Oversee the development of refresher courses and upskilling modules based on performance analysis, business needs, and regulatory/process updates.
• Collaborate with Product, HR, Compliance, and Sales teams to ensure all training content is current, relevant, and aligned with standards.
• Provide guidance and direction to the training team, ensuring high-quality program delivery and continuous improvement.
• Oversee the effective delivery of training sessions across all internal and external partner channels.
• Facilitate Train-the-Trainer sessions for new campaigns, product launches, and process changes.
• Monitor training quality through regular audits, participant evaluations, and feedback to ensure consistency and effectiveness.
• Lead the planning and execution of engagement initiatives to boost motivation, teamwork and sales culture.
• Oversee the development of clear and engaging communication materials (e.g., newsletters, edm, training updates, etc) to promote awareness across all sales channels.
• Track and analyze the impact of training on key metrics such as sales performance/productivity, conversion rates, and compliance adherence.
• Provide training effectiveness performance reports and insights to stakeholders.
• Collaborate with stakeholders (Sales, Marketing, Support Units, etc) to align training initiatives.
• Act as the primary point of contact for all training and engagement-related needs within the Credit Card Sales.

Rank: Junior Officer
Office Location: MCC - Makati
Business Unit: CBS - Credit Card Sales Division