Sales Team Leader - Onsite Coaching & Growth

Concentrix; Pasig; On-site; PHP 558,000 - 781,000; Full time

Job summary

Concentrix is seeking a Team Leader (Sales) to oversee a group of call center associates in Bridgetowne, Quezon City. This 100% onsite role focuses on achieving performance metrics through coaching, motivation and accountability.

The candidate should have at least 2 years of supervisory experience in Sales Accounts (Upselling, Pure sales), be a college graduate, and possess strong communication and mentorship skills to drive the team to meet targets and timelines.

Qualifications

• 2 years of supervisory experience with strong performance management skills in Sales Accounts (Upselling, Pure sales).
• College graduate. If SHS, with two to three years of relevant experience in the contract.
• Highly motivated individuals with skills to develop and coach team members to achieve performance expectations.
• Work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
• Ability to mentor, coach and provide direction to a team of employees.

Responsibilities

• Escalations: TLs shall handle second level escalations. This is when the SME is unable to resolve the query and the customer requests to speak to someone higher.
• Communication: TL shall ensure that teams are up to date with promotional comms and process update.
• Follow up and promptly respond on exec escalations and case handling feedback
• Coaching Sessions: TL shall regularly audit calls/emails for all their Consultants and provide feedback at a minimum one (1) coaching session per Consultants per week.
• Monitor the escalations raised by team members to understand the gap and provide

Skills

Supervisory experience

College degree

Coaching skills

Resilience

Communication

Multitasking

Mentoring

Education

College degree

Job description

Concentrix is seeking a Team Leader (Sales) to oversee a group of call center associates in Bridgetowne, Quezon City. This 100% onsite role focuses on achieving performance metrics through coaching, motivation and accountability.

The candidate should have at least 2 years of supervisory experience in Sales Accounts (Upselling, Pure sales), be a college graduate, and possess strong communication and mentorship skills to drive the team to meet targets and timelines.