Sales-Centric Call Center Team Lead - Davao

Concentrix; Davao City; On-site; PHP 446,000 - 725,000; Full time

Job summary

Concentrix in Davao City seeks a Team Leader to supervise a group of call center associates and drive performance toward established KPIs. The role requires coaching, accountability, and timely escalation handling to maintain service levels and quality.

The Team Leader will monitor attendance, provide actionable feedback, and promote Concentrix values while coordinating team activities and ongoing development.

Qualifications

• Must have proven experience handling a Sales Account.
• Experience supervising a group of call center associates.
• Ability to coach and develop direct reports to meet performance metrics.

Responsibilities

• Supervise day-to-day activities of call center associates, including work and attendance monitoring in line with policy and laws.
• Coach direct reports regularly to ensure performance metrics are met weekly.
• Identify performance issues, develop improvement plans, and take corrective actions up to termination when needed.
• Ensure service delivery meets contractual KPIs and financial expectations.
• Communicate expectations and provide timely updates to the team.
• Handle escalated customer calls as needed and provide SME guidance.
• Conduct team meetings and organize team activities to foster collaboration.
• Stay updated on internal processes, policies, and required manager development training.
• Promote Concentrix values through behavior and advocacy for team members.

Skills

Sales account experience

People supervision

Coaching

KPI driven

Job description

Concentrix in Davao City seeks a Team Leader to supervise a group of call center associates and drive performance toward established KPIs. The role requires coaching, accountability, and timely escalation handling to maintain service levels and quality.

The Team Leader will monitor attendance, provide actionable feedback, and promote Concentrix values while coordinating team activities and ongoing development.