Sales Support Specialist | WFH | Day Shift | Weekends Off | Up to PHP45K

Emapta; Metro Manila; Remote; PHP 457,000 - 547,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Permanent WFH arrangement

Fixed weekends off

Salary advance program

Upskilling via Emapta Academy

Office gym access

Job summary

Emapta is seeking a Sales Support Specialist to act as a commercial partner to Australian businesses, coordinating customer orders, preparing quotations, and maintaining communication across sales and purchasing teams. The role offers a permanent work-from-home arrangement, day shifts, and a competitive PHP 45,000 monthly package with weekends off and global exposure.

You will work with MS Office, prepare professional presentations, and manage sales documentation with strong attention to detail.

Qualifications

• At least 2 years of experience in sales support, inside sales, or a related role.
• Demonstrated understanding of sales support processes, customer order coordination, and sales administration.
• Proficiency in Microsoft Office Suite.
• Ability to prepare and deliver professional presentations.
• Strong attention to detail and accuracy in sales documentation and administrative tasks.
• Strong problem-solving skills, with the ability to identify issues and recommend practical solutions.
• Ability to collaborate effectively within a team and work independently with minimal supervision.
• Punctuality, reliability, honesty, and accountability in professional responsibilities.

Responsibilities

• Process customer orders, maintain shared databases, and coordinate with Purchasing and Accounts teams.
• Prepare sales quotations for the Manager and Business Development Manager, maintain up-to-date templates, and upload CRM data.
• Create basic cost spreadsheets to support quotations and commercial requirements.
• Monitor sales activities, resolve backorders with internal teams, and provide customer reports on request.
• Foster a collaborative team culture and contribute to company objectives and growth.
• Ensure compliance with company policies and Workplace Health and Safety procedures.

Skills

Sales processes

Order coordination

Sales administration

Presentations

Attention to detail

Problem solving

Team collaboration

Tools

Microsoft Office Suite

Job description

Your Sales Expertise Connects Australian Businesses With Smarter IT Solutions

Become an essential commercial partner to Australian businesses that rely on technology every day. As a Sales Support Specialist, you'll coordinate customer orders, prepare accurate quotations, and maintain effective communication across sales and purchasing teams. Pursue a long-term global career with Emapta, gaining valuable international exposure, career development opportunities, and a professional environment designed for Top 1% talent.

Your Global Career Overview

• Employment Type: Full-time
• Shift: Day Shift | Weekends Off
• Work Setup: Work From Home
• Salary: PHP 45,000

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Professional Experience and Sales Expertise

• At least 2 years of experience in sales support, inside sales, or a related role.
• Demonstrated understanding of sales support processes, customer order coordination, and sales administration.

Technical and Administrative Skills

• Proficiency in Microsoft Office Suite applications.
• Ability to prepare and deliver professional presentations.
• Strong attention to detail and accuracy in sales documentation and administrative tasks.
• Strong problem-solving skills, with the ability to identify issues and recommend practical solutions.

Interpersonal and Professional Competencies

• Ability to collaborate effectively within a team and work independently with minimal supervision.
• Punctuality, reliability, honesty, and accountability in professional responsibilities.

Workplace Health and Safety

• Good working knowledge of workplace health and safety (WHS) requirements, policies, and procedures.
• Commitment to compliance with workplace safety instructions and organizational standards.

Employment and Work Requirements

• Willingness to comply with company policies, employee handbook provisions and amendments, employment contract terms, and organizational values.
• Ability to work primarily from home and attend a shared office once a month, as required.

Your Daily Tasks

Sales Order Processing

• Maintain and update customer order information in the designated shared database.
• Coordinate with Purchasing and Accounts teams to ensure accurate and timely order fulfillment.
• Follow up on urgent customer orders and outstanding requirements.

Quotations and Sales Documentation

• Prepare sales quotations for the Manager and Business Development Manager (BDM), as required.
• Maintain accurate and updated templates for client correspondence.
• Secure and organize client correspondence in the designated shared drive.
• Upload and update customer and sales information in the Customer Relationship Management (CRM) system.
• Follow up on outstanding quotations and provide timely status updates.

Costing

• Prepare basic cost spreadsheets to support sales quotations and commercial requirements.

Customer Service

• Monitor sales activities and follow up with relevant stakeholders to ensure timely progress.
• Coordinate with internal teams and vendors to resolve backorders and outstanding order requirements.
• Communicate with customers about previous-day orders and consignment note details.
• Prepare and provide customer reports upon request.

Leadership and Personal Development

• Foster a collaborative team culture and uphold organizational values in daily activities.
• Contribute to the company's vision of becoming a trusted and innovative technology solutions provider.
• Assist, develop, and mentor colleagues to achieve business objectives and operational goals.
• Communicate team objectives and facilitate the effective execution of business and operational plans.
• Assess individual performance and development needs and identify opportunities for improvement.

Compliance and Workplace Health and Safety

• Understand and comply with applicable company policies, operational procedures, and employment requirements.
• Follow workplace health and safety (WHS) instructions, policies, and procedures.
• Cooperate with organizational initiatives to protect the health, safety, and welfare of employees and contractors.

About the Client

Our client is an established Australian IT solutions provider specializing in technology procurement, managed IT services, cloud solutions, cybersecurity, and digital infrastructure. They help businesses, government agencies, and educational institutions access reliable hardware, software, and professional technology services. Through strategic partnerships with leading technology vendors, they provide tailored solutions that improve operational efficiency, strengthen IT environments, and support digital modernization. Their commitment to innovation, technical expertise, and customer relationships positions them as a trusted technology partner across Australia.