Sales Support Specialist: Fast-Track Orders & Customer Care

Firefly Electric & Lighting Corporation; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Firefly Electric and Lighting Corporation in Ermita, Manila is seeking a Sales Support Assistant to coordinate the order-to-deliver process and deliver excellent service to assigned accounts.

You will support the sales team by processing orders, handling customer inquiries, and making outbound and inbound calls to generate sales and resolve issues. Reporting to the Sales Support Team Leader, you will collaborate cross-functionally to ensure timely delivery.

Qualifications

• Bachelor's Degree in any business-related field.
• Fresh graduates or internship/training in customer service preferred.

Responsibilities

• Supports the sales team by processing and coordinating sales orders with relevant departments to ensure accurate, timely delivery.
• Makes outbound and inbound calls to generate sales and follow up on accounts receivable while responding to inquiries.
• Resolves after-sales concerns by directing complaints to the appropriate teams and keeping customers updated.

Skills

Order processing

Customer service

Sales support

Education

Bachelor's Degree in any business-related field

Job description

Firefly Electric and Lighting Corporation in Ermita, Manila is seeking a Sales Support Assistant to coordinate the order-to-deliver process and deliver excellent service to assigned accounts.

You will support the sales team by processing orders, handling customer inquiries, and making outbound and inbound calls to generate sales and resolve issues. Reporting to the Sales Support Team Leader, you will collaborate cross-functionally to ensure timely delivery.