Sales Support Assistant

Firefly Electric & Lighting Corporation; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Firefly Electric and Lighting Corporation in Ermita, Manila is seeking a Sales Support Assistant to coordinate the order-to-deliver process and deliver excellent service to assigned accounts.

You will support the sales team by processing orders, handling customer inquiries, and making outbound and inbound calls to generate sales and resolve issues. Reporting to the Sales Support Team Leader, you will collaborate cross-functionally to ensure timely delivery.

Qualifications

• Bachelor's Degree in any business-related field.
• Fresh graduates or internship/training in customer service preferred.

Responsibilities

• Supports the sales team by processing and coordinating sales orders with relevant departments to ensure accurate, timely delivery.
• Makes outbound and inbound calls to generate sales and follow up on accounts receivable while responding to inquiries.
• Resolves after-sales concerns by directing complaints to the appropriate teams and keeping customers updated.

Skills

Order processing

Customer service

Sales support

Education

Bachelor's Degree in any business-related field

Job description

Job Description

About The Role

Location: Ermita, Manila

Role Type: Full-time

Department: Sales - Professional

Reporting to: Sales Support Team Leader

Job Summary

As a Sales Support Assistant, you will be administering and coordinating all transactions with cross-functional teams, ensuring a smooth order-to-deliver process and excellent customer service to assigned accounts.

Responsibilities

• Provides support to the sales team by processing and managing sales orders in coordination with relevant departments, ensuring accurate and timely delivery
• Performs outbound and inbound calls to generate sales, follows-up on accounts receivables and ensuring customers receive accurate and timely responses to all inquiries and requests
• Performs outbound and inbound calls using various platforms, Resolves after-sales customer concerns, directing specific complaints to relevant parties/departments and keeping the customer updated on the progress

Qualifications

• Bachelor's Degree in any business-related field
• Fresh graduates, preferably with internship/training experience in a customer service-related field

About FELCO

At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every Filipino deserves.

We started in 2001, introducing innovative lighting and electrical products to the Philippine market. Over the past two decades, we have worked hard to build expertise and deliver quality products, reliable service, and trustworthy solutions through our brands — Firefly, Royu, ECOLum, Herks, and Xpert. Today, we continue to fulfill our mission by entering into new categories and brands. We stay fully committed to meeting the evolving needs of our customers and the industry. We also partner with internationally-recognized brands and products such as Chint, ABB and DCK to provide our valued customers with a diverse range of high-quality products.