Sales Support Specialist

Blue Apache; Philippines; Hybrid; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Interview virtually

Hybrid/work from home model

Flexible to fit company values

Regular social events

Ongoing training and certifications

Quality hardware and laptop provided

Employee referral program

Job summary

BlueAPACHE is seeking a driven Sales Support Specialist in the Philippines to assist internal and external clients with run-rate device, licensing, and services sales. You will support quotes, orders, and portals, collaborating with distributors and the sales team to drive opportunities.

The role requires 1–2 years in quoting or sales support within IT, strong communication, and solid stakeholder management. Hybrid/work-from-home flexibility is offered and training is provided.

Qualifications

• 1-2 years experience in quoting, sales support or customer service in IT or related industry.
• Strong interest in technology and ability to conceptualise consumption models.
• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship-building abilities.
• Experience managing customer communications and resolving issues.
• Inside sales experience in IT distributor or MSP preferred.
• Exposure to e-commerce or procurement portals.
• Experience with quoting tools, procurement systems, CRM or ERP solutions.
• Knowledge of Microsoft licensing, cloud services, managed services, and end-user computing solutions.

Responsibilities

• Provide outstanding customer service and sales support to customers and sales team.
• Handle product support, order status updates and manage order deliverables.
• Raise deal registrations with distributors and vendors on pricing requests.
• Develop opportunities with the sales team and facilitate run-rate transactions.
• Maintain product knowledge across vendors and participate in training.
• Generate quotes and manage procurement activities across vendors.
• Build and maintain relationships with distributors, vendors, and internal teams.
• Negotiate pricing and manage product catalogues, listings and portal functionality.
• Support portal enhancements and continuous improvement initiatives.

Skills

Quoting & sales support

Customer service

Communication (verbal & written)

Stakeholder management

CRM / ERP exposure

IT knowledge (hardware, licensing, MSP

Microsoft 365 proficiency

Teamwork & autonomy

Tools

CRM platforms

ERP solutions

Quoting tools

Procurement systems

Microsoft 365

Job description

Sales Support Specialist

Company : Blue Apache Job Type : Full Time Philippines

Job Description - Sales Support Specialist

Description

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 7th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an

organisation that is driven by our core values of employee and customer experience.

We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals: The purpose of this role is to assist internal and external clients within the blueAPACHE account base for run-rate device, licensing and services sales.

Requirements

• 1-2 years previous experience in quoting, sales support, customer service in IT or related industry.
• You have a keen interest in technology and can conceptualise consumption models.
• The ability to thrive in an environment where you are continually learning.
• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship-building abilities.
• Experience managing customer communications and resolving issues.
• Previous inside sales experience in an IT distributor or MSP.
• Exposure to e-commerce or procurement portals.
• Experience with quoting tools, procurement systems, CRM platforms, or ERP solutions.
• Knowledge of Microsoft licensing, cloud services, managed services, professional services, and end-user computing solutions.
• Experience delivering customer training, demonstrations, or onboarding sessions.
• Aptitude for sales, you are engaging, work part of a team and autonomously.
• Experience in quoting, procurement, CRM, sales support, customer service, or IT operations.
• Strong understanding of IT hardware, software licensing, cloud services, managed services, procurement, and distribution channels.
• Strong stakeholder management and relationship-building abilities.
• Experience managing customer communications and resolving issues.
• Proficiency with Microsoft 365 applications.

Responsibilities:

• Provide outstanding customer service and sales support to our customers and sales team.
• Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team.
• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
• Raise deal registrations, work with distributors and vendors on special pricing requests.
• Work with sales team to develop further opportunities
• Work with sales specialist to facilitate ongoing run-rate transactions
• Maintain product knowledge across key vendors and participate in ongoing training.
• Assist and deal with Enterprise clients.
• Asist BDM’s
• Generate quotes.
• Build and maintain relationships with vendors and Disti’s
• Build and maintain relationships with internal sales teams and key contacts within the BA client base.
• Manage margin within the distributors base.
• Negotiate buy price with distributors.
• Own and manage procurement activities across multiple vendors and distributors.
• Develop and maintain strong relationships with distributors, vendors, and supplier partners.
• Manage pricing requests, procurement escalations, product sourcing, and order fulfilment.
• Drive procurement process improvements to enhance customer and internal team experiences.
• Monitor supplier performance, lead times, and service levels.
• Act as the operational owner of the blueAPACHE.store procurement portal.
• Manage product catalogues, pricing, listings, and customer experience.
• Identify opportunities to improve portal adoption, customer engagement, and operational efficiency.
• Coordinate with internal teams and suppliers to ensure accurate product and pricing information.
• Support portal enhancements and continuous improvement initiatives.
• Support and maintain operational processes associated with the ITQ Portal.
• Assist customers and internal teams with portal navigation and usage.
• Monitor workflow processes and identify opportunities for automation and improvement.
• Participate in testing, onboarding, training, and adoption activities for new portal functionality.
• Process customer quotes accurately and within SLA requirements across hardware, software, licensing, cloud, blueAPACHE services, managed services, and general technology requirements.
• Act as a primary owner and subject matter expert for the Epicor eFrontOffice (eFO) quoting platform.
• Create, manage, and process customer quotations for hardware, software, cloud, licensing, renewals, professional services, managed services, and other blueAPACHE service opportunities.
• Ensure all quotes are accurate, commercially viable, and delivered within agreed service levels.

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field.
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.

About the Company

Blue Apache

blueAPACHE are an industry leading provider of IT as a Service. Our team of industry professionals work together to provide outstanding solutions to the complex technology challenges facing our clients. Our solutions include Managed Services, Networks, Cloud, Voice, Software Solutions and Consulting...