IT Sales and Procurement Support

Technology Elite - Build YOUR Elite Team; Morong; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Relocation accommodation (up to 4 wks)

21 days PTO annually

HMO coverage for employee +1

Relocation salary loan assistance

Job summary

Technology Elite - Build YOUR Elite Team in Morong, Philippines seeks a proactive Business Support Analyst to streamline licensing, procurement and account management processes within a fast-moving MSP environment. You will coordinate licensing for Microsoft 365, AWS, Azure, domain hosting, and related services, support account managers, and maintain CRM data while delivering exceptional customer service.

Relocation assistance and PTO benefits are offered for eligible applicants, with a

Qualifications

• Strong verbal and written communication skills for interacting with internal teams, clients and vendors.
• Enjoy working with customers and external audiences.
• Self-motivated with the ability to work in a fast-moving environment.
• Experience in the Managed Services (MSP) industry.

Responsibilities

• Procurement (Licensing) and software licensing renewals.
• Configuration and agreement auditing; agreement management.
• Assist in account management support and maintenance of the Account Management Service Board.
• Utilize ConnectWise for data entry, product updates, and quotations.
• Support billing, licensing, and vendor-related tasks across Microsoft, AWS, Azure, domains/DNS, and hosting.
• Liaise with sales and operations to deliver exceptional customer service and maintain CRM data.

Skills

Communication skills

Customer service

Fast-moving environment

MSP experience

Tools

ConnectWise

Job description

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Shift: Monday-Friday/ Morning Shift

The purpose of the Business Support Analyst is to develop, implement, maintain, and report on business and administrative processes and to provide efficient execution of business support processes, enabling the business to achieve its targets. The Business Support Team typically interacts with corporate, sales and technical personnel to fulfill general duties and may require vendor liaison and interaction to achieve the outcomes of the role. For the Business Support Team to be effective, they must demonstrate speed and accuracy whilst coordinating and delivering business process and maintain professional excellence whilst performing their duties.

ABOUT THE ROLE:

General Assist in the day-to-day activities in the business support team:

• Procurement(Licensing)
• Software licensing and renewals
• Configuration and Agreement Auditing
• Agreement management
• Agreement addition reconciliation of:
• Microsoft and Office 365 Licensing
• Managed User and Security Billing
• Business Voice
• Domains/DNS/Webhosting
• AWS and Microsoft Azure
• Ingram CSP
• SPLA
• Mailstore
• Barracuda Hardware, Software and Licensing
• Additional Renewals management
• Assisting in Account Management Support
• Assist in maintenance of Account Management Service Board
• Assist in Business Technology Review preparation
• General assistance to Account Managers
• Supports accounts department such as billing and procurement
• Utilization of ConnectWise for data entry, updating products and services, and quotations

General Business support

• Ensuring agreements are correct so invoicing can take place without error.
• Enabling, managing and auditing of Microsoft and other major vendor licensing.
• Identifying areas for operational or administrative improvements and helping implement solutions.
• Assisting with policy and procedure documentation.

General Account Management Support

• Assist in the management of Account Management service tickets.
• Assist Account Managers in planning and scheduling of client visits.
• Help prepare required reports and documentation for Account Management processes
• Assist and liaise with the Account Manager to deliver client touch points including the BTR, monthly and QTR reviews
• Serve as a point of contact for customers and ensure timely responses to inquiries and requests.
• Collaborate with the sales and operations teams to provide exceptional customer service and support.
• Maintain CRM systems to track sales activities and opportunities.
• Assist in the Management of Sales service tickets.
• Assist in the preparation of sales proposals, presentations and quotes.
• Act as a liaison between our sales team and other internal departments, such as Technical Operations, Accounting and Marketing.

YOUR QUALIFICATIONS:

• Strong verbal and written communication skills for interacting with internal teams, clients, and vendors.
• Enjoy working with customers and external audiences
• Self-motivated with the ability to work in a fast-moving environment
• Experience in the Managed Services (MSP) industry
• Critical:
• Experience in a business support role in a MSP is a must have.
• Experience in the Microsoft licensing ecosystem is nice to have
• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• We provide Relocation Salary Loan assistance*