Sales Support & Order Fulfillment Associate

Firefly Electric & Lighting Corporation; Metro Manila; On-site; PHP 167,000 - 257,000; Full time

Job summary

Firefly Electric and Lighting Corporation (FELCO) is seeking a Sales Support Assistant in Ermita, Manila to streamline the order-to-deliver process and enhance customer service. You will coordinate with cross-functional teams to ensure accurate processing and timely delivery of orders in a full-time Sales - Professional environment.

The role involves handling sales calls, supporting accounts receivable activities, and addressing customer inquiries.

Qualifications

• Bachelor's Degree in any business-related field.
• Fresh graduates, preferably with internship/training experience in a customer service-related field.

Responsibilities

• Process and manage sales orders in coordination with relevant departments, ensuring accurate and timely delivery.
• Make outbound and inbound calls to generate sales and follow up on accounts receivable, ensuring customers receive accurate and timely responses to all inquiries and requests.
• Handle outbound and inbound calls using various platforms, resolve after-sales customer concerns, and keep customers updated on progress.

Skills

Customer service

Order processing

Outbound calls

Education

Bachelor's degree

Job description

Firefly Electric and Lighting Corporation (FELCO) is seeking a Sales Support Assistant in Ermita, Manila to streamline the order-to-deliver process and enhance customer service. You will coordinate with cross-functional teams to ensure accurate processing and timely delivery of orders in a full-time Sales - Professional environment.

The role involves handling sales calls, supporting accounts receivable activities, and addressing customer inquiries.