Sales Support & Order Coordinator

Firefly Electric and Lighting Corp.; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

Firefly Electric and Lighting Corp. in Ermita, Manila is seeking a Sales Support Associate to coordinate transactions with cross-functional teams and ensure a smooth order-to-deliver process.

You will deliver excellent customer service to assigned accounts and support the sales team with accurate order processing. The role is ideal for fresh graduates with internship/training in customer service, offering a hands-on entry into a dynamic sales environment and opportunities for growth within the

Qualifications

• Bachelor’s Degree in any business-related field.
• Fresh graduates are encouraged, preferably with internship/training experience in a customer service-related field.

Responsibilities

• Provides support to the sales team by processing and managing sales orders in coordination with relevant departments, ensuring accurate and timely delivery.
• Performs outbound and inbound calls to generate sales, follows-up on accounts receivables and ensuring customers receive accurate and timely responses to all inquiries and requests.
• Performs outbound and inbound calls using various platforms, resolves after-sales customer concerns, directing specific complaints to relevant parties/departments and keeping the customer updated on the progress.

Skills

Customer service

Order processing

Phone calls

Communication

Education

Bachelor's Degree in Business

Job description

Firefly Electric and Lighting Corp. in Ermita, Manila is seeking a Sales Support Associate to coordinate transactions with cross-functional teams and ensure a smooth order-to-deliver process.

You will deliver excellent customer service to assigned accounts and support the sales team with accurate order processing. The role is ideal for fresh graduates with internship/training in customer service, offering a hands-on entry into a dynamic sales environment and opportunities for growth within the