Import and Export Specialist (rates, booking, shipment)

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

HMO on Day 1

Travel opportunities

Performance rewards

Work-life balance

Continuous learning

Job summary

Hammerjack Pty Ltd is seeking a logistics support professional to draft quotes, confirm bookings, and ensure customer satisfaction. The role focuses on rates management, client intelligence, and price quotation processes across air and sea platforms.

On-site position in Ortigas or Cubao with opportunities for travel and career growth. A customer-service mindset, accuracy, and English proficiency are essential for success in this role.

Qualifications

• Minimum 1 year of Customer Service or Sales Support experience in Freight Forwarding, Logistics, or Shipping.
• High attention to detail and accuracy.
• Excellent English communication skills (written & verbal).
• Ability to handle repetitive tasks with patience and efficiency.
• Tech-savvy with fast learning ability for new systems.

Responsibilities

• Rates and Quotations Management: Entering/updating rates (client & supplier); update exchange rates; handle rate enquiries; spot quote/quotation; manage client rates and company tariff.
• Managing Client Intelligence: Register opportunities; create client intelligence; register communications.
• Client-specific tasks: tasks in WebCargo (Air) and CargoSphere (Sea) like downloading quotation records and rate templates, uploading carrier buy rates.
• Other tasks: entering/updating client and supplier rates; manage costing and spot quotations; company tariff management; update exchange rates.

Skills

Customer service experience

Attention to detail

English communication

Tech-savvy

Adaptability

Job description

Draft quotes, confirm bookings, and ensure customer satisfaction in logistics.

Job Summary

• What's in It for You
• HMO on Day 1 – Start with peace of mind
• Exciting perks and rewards – Performance truly pays off
• Travel opportunities – Explore new horizons
• Get recognized – Your work makes a difference
• Work-life balance – Because your time matters
• Continuous learning – Grow faster than ever

Responsibilities

Rates and Quotations Management

• Entering/updating new rates (lines) – client & supplier
• EDI costings/quote systems
• Update exchange rates
• Rate enquiries
• Spot quote/quotation
• Client rates – costing management
• Company tariff management
• Chasing rates

Managing Client Intelligence

• Opportunity Registration
• Creating client intelligence
• Communication registration

Client Specific Tasks:

Current Tasklist in WebCargo (Air)

• Downloading the quotation record SOP
• Downloading the rate template
• Rate template verification

Current Tasklist in CargoSphere (Sea)

• Uploading carrier buy rates

Other tasks within the scope:

• Entering and updating client and supplier rates
• Manage costing and spot quotations
• Company tariff management
• Manage client intelligence
• Updating exchange rates

Requirements

• Minimum 1 year of Customer Service or Sales Support experience in Freight Forwarding, Logistics, or Shipping
• High attention to detail and accuracy
• Excellent English communication skills (written & verbal)
• Ability to handle repetitive tasks with patience and efficiency
• Tech-savvy with fast learning ability for new systems
• Positive attitude and professionalism in tough situations
• Willing to work on-site in Ortigas or Cubao
• Can start ASAP and open to morning & weekend schedules