Sales Support Coordinator, Philippines

Hammerjack Pty Ltd; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Hammerjack Pty Ltd in Makati, Philippines seeks an entry-level logistics administrator to ensure goods ordered are delivered and documented, coordinating with logistics providers and teams to meet customer requirements.

You will verify delivery documents, obtain proof of delivery, and support cash collection metrics while performing fieldwork as needed with strong attention to detail and fluent English.

Qualifications

• Degree holder in Business Administration or related field.
• 1–2 years of experience.
• Willing to undergo fieldwork as needed.
• Adapt to changing circumstances and requirements.
• Strong coordination and follow up skills.
• Attention to detail in documentation requirements.
• Familiarity with delivery documents (Delivery Note, Proof of Delivery, Sales Invoice).
• Basic knowledge of MS Word/Excel/PowerPoint and Outlook essential.
• Good communication that can speak and write English fluently.

Responsibilities

• Coordinate with logistics provider to track goods and ensure customer requirements are met.
• Verify that all necessary documentation is complete for payment processing.
• Ensure receipt of signed delivery notes (DN) or POD.
• Collaborate with Sales, Credit, Customer Service and Operations to resolve issues.
• Perform goods receipting from customers.
• Identify and log customer disputes to initiate resolution and escalation.
• Support workflow to achieve cash collection metrics.
• Other duties as assigned by Team Leader or Manager.

Skills

Coordination

Documentation

MS Office

English communication

Follow-up

Education

Bachelor's degree in Business Administration

Tools

SAP

Job description

Location

Makati, Philippines

Report to

General Manager, Philippines

Role Purpose

Responsible to ensure that goods ordered by customers are successfully delivered, received and properly documented.

What You Will Be Doing In This Role

• Coordinate with logistics provider to track goods are properly received and to ensure customer requirement are adhered to.
• Verify that all necessary documentation is complete to ensure processing of payment.
• Ensure receipt of signed delivery notes (DN) by manual or email or system acknowledgement and proof of delivery (POD)
• Partner with cross functional teams (Sales, Credit, Customer Service and Operations) to resolve goods receipting and dispute issues.
• Perform goods receipting process from customer
• Identify, validate, and log customer disputes to initiate resolution and escalation
• Support workflow to achieve metric goals for cash collections.
• Other jobs arranged by Team Leader or Team Manager

What Experience We Expect From You

Essential Skills & Experience

• Degree holder in Business Administration or any related field
• Minimum 1-2 years of experience
• Willing to undergo fieldwork as needed
• Adapt to changing circumstances and requirements
• Strong coordination and follow up skills
• Attention to detail in documentation requirements
• Familiarity with delivery documents (Delivery Note, Proof of Delivery, Sales Invoice)
• Basic knowledge of Microsoft Word/Excel/PowerPoint and Outlook essential.
• Good communication that can speak and write English fluently

Desirable Skills & Experience

• SAP knowledge or working experience on FMCG or distributorship is desirable though not essential.
• Drive and own a motor bike will be a plus, not must-have.