Sales Support Coordinator

Zenith United Electric Corporation; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading electrical company in Manila is seeking a candidate to manage email communications and coordinate inter-departmental transactions. The role includes processing client inquiries, updating sales leads, and ensuring timely and accurate document submissions. Candidates must demonstrate strong organizational skills and the ability to communicate effectively with clients and team members. The position is critical for maintaining smooth operations and customer satisfaction.

Responsibilities

• Receives emails from clients regarding inquiries and forwards them to the corresponding salesman.
• Ensures on-time processing of requests and documents related to the Foreign Department.
• Monitors request status and updates salesmen and management.
• Coordinates with Foreign Department about shipment delays and inventory updates.
• Prepares documents for accreditation and submits responses for online bids.

Job description

Job Overview

Ensures that the email account of the group is managed accurately and timely so that requests and concerns are promptly resolved.

Job Responsibilities

• Receives emails from clients regarding inquiries, concerns and Purchase Orders, etc. and forwards them to the corresponding salesman.
• Sends out email to customers as per salesman inputs/feedback.
• Ensures on‑time and correct processing of request and documents related to the Foreign Department.
• Processes specific documents/request forms (RFQ, RFSP, RFA, RFC, RFS) to be forwarded to the Foreign Department.
• Ensures that all documents are duly signed by the signatories.
• Monitors the status of the request and regularly updates the salesman and General Manager.
• Ensures that indent orders and allocated items are served to customers once they arrive.
• Coordinates with the Foreign Department regarding shipment delays and arrival of indent orders.
• Coordinates with the Foreign Department for updates in stocks/inventory and product memo.
• Ensures that the pricelist is regularly monitored and updated.
• Communicates updates or changes to the Sales Department.
• Provides status and feedback to the Foreign Departments monitoring RFQ and RFSP.
• Maintains regular coordination with the clients and processes customer requirements as deemed necessary for the operation.
• Contacts clients via phone or email for any verification or assistance regarding concerns related to their assigned area.
• Prepares all needed documents on time for accreditation and/or surety and performance bonds.
• Coordinates with different departments to complete requirements for the aforementioned requests.
• Submits documentary requirements through email or an online portal.
• Submits responses for online bids.
• Provides correct and prompt processing of forms and requirements to facilitate smooth inter‑department transactions.
• Receives requests from salesmen for inter‑department transactions and prepares documentary requirements/forms (HRD, Accounting, Admin, TSDG Service Requests).
• Processes approval of the forms and monitors fulfillment of the request.
• Ensures accurate and timely updates on sales lead monitoring.
• Facilitates email blasts to customers for promotional updates.
• Regularly updates the Excel file for sales lead monitoring.
• Provides reports to managers monthly.