Sales Support & Business Development Specialist (Certification)

Outsourced Staff; Manila; On-site; PHP 446,000 - 893,000; Full time

Job summary

Outsourced Staff in Manila seeks a proactive inbound inquiry & sales coordinator to manage the inbox, respond promptly, qualify leads, and book seats on available certification courses.

You will handle quotes, follow up on outstanding quotes, manage long-cycle approvals, and maintain Trello bookings. Additional duties include course coordination, overflow inquiries, data hygiene, and light marketing support.

Responsibilities

• Monitor the generic inquiries inbox daily and action promptly
• Provide a call-first response to every inbound inquiry
• Qualify leads and book seats on open certification courses
• Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value
• Send quotes and follow up on all outstanding quotes
• Follow up on every quoted inquiry within one week
• Manage long-cycle follow-up on defence company approvals, which can take up to four months
• Keep the Trello board accurate and up to date, especially the bookings tab
• Drive seat fills for the annual Perth course
• Absorb the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week)
• Handle overflow inquiries from the e-commerce store
• Database cleaning and hygiene
• Lapsed lead re-engagement campaigns (e.g. a "we're still here" outreach to the last ~3,000 leads)
• Product self-education across all five certification courses
• LinkedIn outbound prospecting (training provided; later phase of the role)
• General marketing support during a current maternity-leave gap
• Assist with catalogues and social media management
• Contribute to blog articles related to the certification courses

Job description

1. Inbound Inquiry & Sales Coordination

• Monitor the generic inquiries inbox daily and action promptly

• Provide a call-first response to every inbound inquiry

• Qualify leads and book seats on open certification courses

• Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value

2. Quoting & Pipeline Follow-Up

• Send quotes and follow up on all outstanding quotes

• Follow up on every quoted inquiry within one week

• Manage long-cycle follow-up on defence company approvals, which can take up to four months

• Keep the Trello board accurate and up to date, especially the bookings tab

3. Course & Account Coordination

• Drive seat fills for the annual Perth course

• Absorb the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week)

• Handle overflow inquiries from the e-commerce store

4. Backup & Business Development Tasks (quiet periods)

• Database cleaning and hygiene

• Lapsed lead re-engagement campaigns (e.g. a "we're still here" outreach to the last ~3,000 leads)

• Product self-education across all five certification courses

• LinkedIn outbound prospecting (training provided; later phase of the role)

5. Marketing Support (secondary, as capacity allows)

• General marketing support during a current maternity-leave gap

• Assist with catalogues and social media management

• Contribute to blog articles related to the certification courses