Sales Support Associate (Customer Fulfillment)

East West Banking Corp; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Career development opportunities

Competitive salary package

Performance incentives

Mentoring from industry experts

Defined career progression

Job summary

East West Banking Corporation is hiring a Sales Support Associate (Customer Fulfillment) in Makati. You will support end-to-end mortgage loan fulfillment, review applications, coordinate client requirements, prepare loan documents, and ensure timely processing onsite.

Ideal candidates hold a Bachelor's degree with 6 months in banking or loan processing, strong MS Office skills, and a detail-oriented, process-driven mindset to deliver smooth customer experiences.

Qualifications

• Bachelor's degree required.
• Minimum 6 months of banking/loan processing experience.
• Experience in loan applications, document review and client coordination.
• Knowledge of mortgage loan processing and banking procedures.
• Proficient with MS Office and report preparation.
• Strong analytical, communication, organization, and attention-to-detail skills.

Responsibilities

• Review and pre-screen loan applications to ensure completeness and eligibility for processing.
• Send notices of approval and coordinate loan signing activities for smooth onboarding.
• Coordinate issuance of bank guarantees and prepare accounts for annotation and endorsement.
• Prepare loan and mortgage documents based on CAMs and ensure all requirements are met before booking.
• Collaborate with internal and external stakeholders to obtain and verify required documents.
• Monitor progress, maintain records, and ensure service level standards for timely fulfillment and satisfaction.

Skills

Analytical thinking

Communication

Attention to detail

Organizational skills

Process-oriented mindset

Education

Bachelor's degree

Tools

MS Office

Job description

About The Job

Location: Makati

Corporate Level: Rank and File

Work Arrangement: Onsite

Our Consumer Lending Team is looking for experienced professionals to join us in Makati with the role of Sales Support Associate (Customer Fulfillment).

In this role, you will support the end-to-end mortgage loan fulfillment process by reviewing applications, coordinating client requirements, preparing loan documents, and ensuring timely processing. You will help deliver a smooth customer experience while maintaining accuracy, productivity, and service standards.

Your dream

Our focus

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What The Role Will Entail

• Review and pre-screen loan applications from sales channels and branches to ensure completeness, accuracy, and eligibility for processing.
• Send Notices of Approval and coordinate loan signing activities to support a smooth and timely customer onboarding experience.
• Coordinate the issuance of Bank Guarantees and prepare accounts for annotation and endorsement prior to booking.
• Prepare loan and mortgage documents based on approved Credit Approval Memos (CAM) and ensure all documentation requirements are met before booking.
• Work closely with internal and external stakeholders to obtain, verify, and follow up on required documents and requests throughout the loan process.
• Monitor application progress, maintain accurate records, and ensure service level standards are met to support timely loan fulfillment and customer satisfaction.

What we’re looking for

• Holder of a Bachelor's degree
• At least 6 months of relevant work experience in banking, loan processing, mortgage operations, customer fulfillment, or a related field.
• Experience in handling loan applications, documentation review, and coordination with clients and stakeholders.
• Knowledge of mortgage loan processing, loan documentation, and banking procedures.
• Proficiency in Microsoft Office applications and report preparation.
• Strong analytical, communication, organization, and attention-to-detail skills with a process- and results-oriented mindset.

What You Can Expect From Joining Our Team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth