Sales Support Analyst I

Remitly; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Remitly is seeking a detail-oriented order fulfillment specialist in Manila to support Lexis Nexis product orders and invoicing. You will collaborate with Sales, Credit and Collection, Customer Service, Billing, and AR teams to ensure accurate processing and timely communication.

The role requires proficiency in MS Word, Excel, Access, and basic SQL reporting. You will generate simple reports and translate plans into system updates, while maintaining compliance with company policies.

Qualifications

• Experience in core and general order fulfillment and invoicing processes.
• Strong communication with internal/external customers to foster collaboration.
• Ability to translate strategic plans into actionable account/process updates.
• Familiarity with basic MS Word, Excel, Access and SQL-based reporting.

Responsibilities

• Consistently perform core and general order fulfillment tasks including entering orders for Lexis Nexis products and providing professional communication with internal and external customers.
• Assist with the processing of orders from initial review to invoicing, including basic order functions and account creation.
• Foster collaborative relationships with Sales, Credit and Collection, Customer Service, Billing and AR teams.
• Maintain existing reports and deliver simple reports based on federal government segment requirements.
• Translate strategic plans into physical account assignments and dependent systems/processes.
• Analyze and generate reports using SQL/DBeaver; make recommendations for better customer experience.

Skills

Order processing

Internal/external communication

Reporting

Tools

MS Word

MS Excel

MS Access

SQL

DBeaver

Job description

• Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers.
• Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules.
• Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams.
• Maintain existing reports and deliver simple reports based on the requirements of the federal government segment.
• Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access.
• Translate strategic plans, sales org and territory designs into physical account assignments and other dependent systems/processes.
• Analyzes and generates reports using SQL/DBeaver; makes recommendations as he/she sees effective for better customer experience as requested.
• Understand how reports flow into various systems and how different tools/systems impact account assignments.
• Perform basic billing and invoicing tasks such as manual/prepay invoice, e-submission, billing and payment inquiry, billing modification etc.
• Ad hoc Tasks initiated by REPH and BU.
• Other duties as assigned.

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