Sales Representative

Spin Virtual Solutions Inc; Philippines; Remote; PHP 279,000 - 502,000; Full time

Job summary

A dynamic virtual solutions provider is looking for a customer service professional based in the Philippines to manage relationships with customers and achieve sales targets. The role involves maintaining communication, ensuring timely order processing, and utilizing CRM tools to track sales performance. The ideal candidate has 1-2 years of experience in retail or FMCG and demonstrates excellent communication and analytical skills. This is a stable, remote opportunity to become an essential member of the team.

Qualifications

• 1-2 years experience in customer service, preferably within FMCG or retail.
• Strong understanding of customer service metrics, processes, and CRM systems.
• Strong understanding of customer service metrics, processes, and systems.

Responsibilities

• Develop and maintain relationships with customers and retailers.
• Identify and pursue new sales opportunities.
• Ensure accurate order processing and delivery coordination.
• Track sales performance and provide reports.
• Maintain regular communication with customers to understand their needs and support their business growth.
• Track sales performance against targets and provide regular reports to management.
• Maintain accurate sales records and activity reports.
• Analyse sales data to identify trends and opportunities for improvement.

Skills

Customer-focused mindset

Excellent communication skills

Analytical skills

Problem-solving abilities

Education

1-2 years experience in customer service

Tools

CRM tools (Salesforce, Pipedrive, Hubspot)

Pipedrive

HubSpot

Job description

At SVS, we connect talented professionals in the Philippines with fantastic, long-term career opportunities within growing Australian businesses. We are passionate about creating a platform where your skills are valued and you can find a stable, remote role that allows you to become an essential part of a great team.

Specific Accountabilities

• Develop and maintain strong relationships with existing customers and retailers
• Identify new sales opportunities and actively pursue new accounts within assigned territories
• Achieve or exceed monthly and annual sales targets
• Ensure product availability and optimal placement within retail and customer outlets
• Maintain regular communication with customers to understand their needs and support their business growth

Order Management & Coordination

• Ensure accurate and timely order processing and delivery coordination
• Work closely with operations, supply chain, and finance teams to ensure efficient order fulfilment
• Monitor stock levels with customers to avoid out-of-stock situations
• Support customers with product information, pricing updates, and promotional programs

Reporting & Performance Monitoring

• Track sales performance against targets and provide regular reports to management
• Maintain accurate sales records and activity reports
• Analyse sales data to identify trends and opportunities for improvement
• Utilise the CRM platform to track sales and customer management

Stakeholder Management

Internal

• Business Development Team
• Operations and Supply Chain Teams
• Finance (Accounts Receivable/Payable)

External

• Key customers and retail partners

Education & Experience

• 1-2 years experience in customer service, preferably within FMCG or retail.
• Strong understanding of customer service metrics, processes, and systems (CRM tools such as Salesforce, Pipedrive, Hubspot or equivalent).

Behaviours & Attributes

• Customer-focused mindset with a passion for service excellence
• Excellent communication and interpersonal skills
• Analytical, detail-oriented, and data-driven
• Proactive, solution-focused, and resilient under pressure
• Ability to multitask and prioritise in a fast-paced environment
• Strong problem-solving and decision-making capabilities