Sales Quality & Compliance Analyst

PJ Lhuillier Group of Companies; Makati; On-site; PHP 500,000 - 750,000; Full time

Job summary

PJ Lhuillier Group of Companies is seeking a Sales Quality Assurance Specialist to translate data into action, ensuring adherence to quality standards and regulatory requirements. You will monitor sales activities, perform audits, and generate actionable insights to drive improvements in performance and customer experience.

You will work with Sales, Operations, and Compliance teams to implement continuous quality enhancements, analyze trends, and develop dashboards and reports for leadership

Qualifications

• Bachelor's degree in IT, mathematics, data science, business analytics, or related fields.
• At least 3 years of relevant experience in data gathering, analysis, insights, and QA.
• Experience in financial services, banking, fintech, telecom, or regulated environments is an advantage.

Responsibilities

• Monitor and evaluate sales activities for compliance with policies and quality standards.
• Conduct quality assessments, audits, and reviews to identify risks and gaps.
• Analyze sales data, funnel performance, and revenue trends for actionable insights.
• Develop QA processes and controls to improve sales effectiveness and customer experience.
• Prepare reports, dashboards, scorecards, and performance metrics for management.
• Collaborate with Sales, Operations, Compliance, and other stakeholders on improvements.
• Identify opportunities to enhance processes, productivity, and efficiency.
• Stay updated on industry trends and QA best practices.

Skills

Data analysis

Dashboarding

Reporting

Stakeholder management

Education

Bachelor's degree

Job description

PJ Lhuillier Group of Companies is seeking a Sales Quality Assurance Specialist to translate data into action, ensuring adherence to quality standards and regulatory requirements. You will monitor sales activities, perform audits, and generate actionable insights to drive improvements in performance and customer experience.

You will work with Sales, Operations, and Compliance teams to implement continuous quality enhancements, analyze trends, and develop dashboards and reports for leadership