Consumer Protection & Regulatory Risk Lead

PJ Lhuillier Group of Companies; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

PJ Lhuillier Group of Companies is seeking a dedicated professional to support the department head in strengthening the organization's consumer protection framework. The role involves reviewing consumer-facing practices, products, services and disclosures, and ensuring fair treatment and timely complaint redress across covered businesses.

The position emphasizes monitoring compliance, coordinating corrective actions, and providing advisory support on prevention of consumer harm, while staying

Qualifications

• Graduate of any four-year course (BBA/Finance/Economics/Legal Management preferred).
• At least 3 years in consumer protection, regulatory compliance, risk management, quality assurance or complaint management.
• Willing to work in Makati.

Responsibilities

• Monitors consumer protection compliance and risk indicators; identifies gaps and recommends actions.
• Reviews products, services, journeys, disclosures, and marketing for consumer protection risks.
• Maintains policies, procedures, registers, and regulatory updates on consumer protection.
• Participates in reviews involving material consumer impact (product, process, incident, or third-party).
• Conducts awareness sessions and advisory support on fair treatment, disclosure, complaint redress, and prevention of consumer harm.
• Identifies and assesses emerging consumer protection risks from new products, digital channels, and regulations.
• Monitors trends and recurring issues affecting consumers and recommends preventive measures.

Skills

Consumer protection

Regulatory compliance

Risk management

Quality assurance

Complaint management

Awareness training

Education

Four-year degree

Job description

PJ Lhuillier Group of Companies is seeking a dedicated professional to support the department head in strengthening the organization's consumer protection framework. The role involves reviewing consumer-facing practices, products, services and disclosures, and ensuring fair treatment and timely complaint redress across covered businesses.

The position emphasizes monitoring compliance, coordinating corrective actions, and providing advisory support on prevention of consumer harm, while staying