Sales Quality Officer

PJ Lhuillier Group of Companies; Makati; On-site; PHP 500,000 - 750,000; Full time

Job summary

PJ Lhuillier Group of Companies is seeking a Sales Quality Assurance Specialist to translate data into action, ensuring adherence to quality standards and regulatory requirements. You will monitor sales activities, perform audits, and generate actionable insights to drive improvements in performance and customer experience.

You will work with Sales, Operations, and Compliance teams to implement continuous quality enhancements, analyze trends, and develop dashboards and reports for leadership

Qualifications

• Bachelor's degree in IT, mathematics, data science, business analytics, or related fields.
• At least 3 years of relevant experience in data gathering, analysis, insights, and QA.
• Experience in financial services, banking, fintech, telecom, or regulated environments is an advantage.

Responsibilities

• Monitor and evaluate sales activities for compliance with policies and quality standards.
• Conduct quality assessments, audits, and reviews to identify risks and gaps.
• Analyze sales data, funnel performance, and revenue trends for actionable insights.
• Develop QA processes and controls to improve sales effectiveness and customer experience.
• Prepare reports, dashboards, scorecards, and performance metrics for management.
• Collaborate with Sales, Operations, Compliance, and other stakeholders on improvements.
• Identify opportunities to enhance processes, productivity, and efficiency.
• Stay updated on industry trends and QA best practices.

Skills

Data analysis

Dashboarding

Reporting

Stakeholder management

Education

Bachelor's degree

Job description

This role is primarily responsible in transforming insights into action, ensure compliance with quality standards, and help elevate the performance of our sales operations.

Responsibilities

• Monitor and evaluate sales activities to ensure compliance with company policies, regulatory requirements, and established quality standards.
• Conduct quality assessments, audits, and reviews to identify strengths, risks, process gaps, and areas for improvement.
• Gather, analyze, and interpret sales data, funnel performance, customer interactions, and revenue trends to generate actionable business insights.
• Develop and implement quality assurance processes and controls to improve sales effectiveness and customer experience.
• Prepare and maintain reports, dashboards, scorecards, and performance metrics for management review and decision-making.
• Identify opportunities to improve sales processes, customer interactions, productivity, and operational efficiency.
• Collaborate with Sales, Operations, Compliance, and other stakeholders to implement continuous improvement initiatives.
• Monitor trends and recurring issues and recommend appropriate corrective and preventive actions.
• Support the development and enhancement of sales quality standards, guidelines, and monitoring tools.
• Provide insights and recommendations to management based on quality assessments and data analysis.
• Stay updated on relevant industry trends, sales practices, regulatory requirements, and quality assurance best practices.

Qualifications

• Bachelor's Degree in any four-year course; preferably Information Technology, Mathematics, Statistics, Data Science, Business Analytics, or other related disciplines.
• At least 3 years of relevant experience in any of the following:

Data gathering and analysis

Business insights and reporting

Sales Quality Assurance

Quality monitoring or audit

Process improvement

Sales operations or performance analytics

• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Experience in preparing business reports, dashboards, and performance monitoring tools.
• Strong attention to detail and ability to identify trends, inconsistencies, and process gaps.
• Good communication and stakeholder management skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience in a financial services, banking, fintech, telecommunications, or other regulated environment is an advantage.