Consumer Protection & Regulatory Risk Lead

PJ Lhuillier Group of Companies; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

PJ Lhuillier Group of Companies is seeking a dedicated professional to support the department head in advancing the organization’s consumer protection framework. The role reviews consumer-facing practices, products and customer journeys, identifies risks, coordinates corrective actions, and ensures fair treatment, transparency and timely complaint redress across covered businesses.

The candidate will monitor compliance, update regulatory materials, and participate in reviews with emphasis on

Qualifications

• Graduate of any four-year course.
• At least three years of work experience in consumer protection, regulatory compliance, risk management, quality assurance or complaint management, preferably in financial services.

Responsibilities

• Monitors consumer protection compliance and risk indicators; identifies gaps and recommends actions.
• Reviews products, services and disclosures for consumer protection risks and potential adverse impact.
• Maintains policies, procedures, records and regulatory updates related to consumer protection.
• Participates in reviews involving material consumer impact (product, process, incident, third-party).
• Conducts awareness sessions and advisory support on fair treatment, disclosure and complaint redress.

Skills

Consumer protection

Regulatory compliance

Risk management

Quality assurance

Complaint management

Education

Four-year degree (any)

Job description

PJ Lhuillier Group of Companies is seeking a dedicated professional to support the department head in advancing the organization’s consumer protection framework. The role reviews consumer-facing practices, products and customer journeys, identifies risks, coordinates corrective actions, and ensures fair treatment, transparency and timely complaint redress across covered businesses.

The candidate will monitor compliance, update regulatory materials, and participate in reviews with emphasis on