Quality Assurance & Training Analyst I

Conduent; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Conduent Philippines is seeking a Quality Assurance and Training specialist to develop training materials and deliver sessions on tools, processes and soft skills during project transitions and steady-state periods.

You will conduct audits, analyze data, drive improvements, track QA metrics, and provide coaching and refresher trainings, collaborating with remote teams in a fast-paced, high-energy environment.

Qualifications

• Interest in Quality Assurance, Coaching and/or Training; experience in these areas is an asset.
• Minimum 2 years’ experience in a fast-paced, demanding, high growth organisation.
• Excellent writing, spelling and grammar skills in English – advanced level.
• Excellent communication ability including written and oral presentation skills.
• Ability to translate business concepts into clear training designs.
• Ability to think creatively and innovatively.
• Proactive in addressing issues long-term and implementing lasting solutions.

Responsibilities

• Develops training material and delivers training on tools, processes and soft skills during transition and steady state.
• Works on QA activities following QA plans and quality criteria.
• Conducts audits and analyses data and documentation.
• Assists in developing systematic approaches for high quality services.
• Integrates and aligns processes to achieve desired results.
• Drives continual improvement of products, processes and systems.
• Tracks QA metrics and provides reports to management.
• Provides coaching and refresher trainings on QA findings.

Skills

Quality Assurance

Coaching

Training Delivery

English Writing

Communication

Audit Procedures

PowerPoint

Excel

CRM Systems

Remote Collaboration

Tools

PowerPoint

Excel

CRM systems

Microsoft Office

Job description

Conduent Philippines is seeking a Quality Assurance and Training specialist to develop training materials and deliver sessions on tools, processes and soft skills during project transitions and steady-state periods.

You will conduct audits, analyze data, drive improvements, track QA metrics, and provide coaching and refresher trainings, collaborating with remote teams in a fast-paced, high-energy environment.