Quality & Training Associate - Entry Level

Concentrix; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix in Makati, Philippines is seeking an entry-level Training and Quality Analyst to support quality monitoring and improvements across calls, chats, and emails. You will assist in calibration sessions, audits, and maintaining the knowledge base while learning client programs.

The role emphasizes strong communication, attention to detail, and the ability to multi-task within a structured process environment and close collaboration with Quality Leadership and Operations.

Qualifications

• Bachelor's degree in a related field from a four-year college or university with less than one year of relevant experience preferred.
• Effective written and verbal communication skills.
• Proficient in Microsoft Office.
• Ability to multi-task and meet timelines on deliverables.
• Detail-oriented and accurate in work.

Responsibilities

• Monitors, evaluates and audits a sampling of inbound/outbound calls, chat and email.
• Reports evaluation results to Quality Leadership, Operations, Client and Account Management.
• Participates in calibration sessions to ensure scoring consistency.
• Participates in internal quality audits to improve processes.
• Maintains knowledge base on client products and program strategies.
• Supports quality task forces with stakeholders.
• Meets departmental productivity targets for evaluations.
• Completes phone time to stay current on programs.
• Contributes to maintaining forms and legends documents.
• Assists review of key drivers, metrics, and processes that drive performance.

Skills

Effective communication

Multi-tasking

Detail oriented

Time management

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Concentrix in Makati, Philippines is seeking an entry-level Training and Quality Analyst to support quality monitoring and improvements across calls, chats, and emails. You will assist in calibration sessions, audits, and maintaining the knowledge base while learning client programs.

The role emphasizes strong communication, attention to detail, and the ability to multi-task within a structured process environment and close collaboration with Quality Leadership and Operations.