Sales Operations Supervisor

Satellite Office; Pasig; On-site; PHP 446,000 - 893,000; Full time

Job summary

Satellite Office in the Philippines is seeking a Sales Operations Supervisor to lead the Sales Operations team, drive process improvements, and ensure data-driven decisions align with business goals.

The role partners with Sales Leaders to optimize workflows, coach a small team of coordinators, and maintain strong performance metrics while adapting to changing priorities in a fast-paced environment.

Qualifications

• One to two years of experience in Sales Operations or a similar role.
• One to two years of leadership experience managing a team of three or more employees.
• Experience with CRM and ERP systems; Salesforce and Oracle E-Business Suite preferred.

Responsibilities

• Oversee daily operations of the Sales Operations team to ensure optimal resource utilization and adherence to company policies and procedures
• Drive process improvements to enhance efficiency, accuracy, and overall team performance
• Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data driven insights
• Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration
• Maintain strong organizational discipline to manage multiple tasks while ensuring timely execution
• Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations
• Conduct performance evaluations and establish clear, measurable goals aligned with company objectives
• Foster a culture of accountability by defining KPIs and holding employees responsible for performance outcomes
• Proactively identify and address workload challenges, interpersonal conflicts, and performance concerns
• Develop employees by encouraging a growth mindset and commitment to ongoing professional development

Skills

Time Management

Prioritization

Organization

Attention to Detail

Customer Service

Salesforce

MS Office

Tools

Salesforce

Oracle E-Business Suite

Excel

PowerPoint

Outlook

Teams

Job description

Job Summary

The Sales Operations Supervisor plays a critical role in driving operational excellence within the Sales Operations team. This position ensures efficiency, accuracy, and consistency of processes while acting as a key partner to Sales Operations and Sales Leaders. The role requires proactive identification of process improvements, strong data driven decision making, and a commitment to coaching and developing a high performing team. The ideal candidate thrives in a fast paced environment, effectively manages multiple priorities, and confidently provides mentorship, performance feedback, and strategic direction to a team of coordinators. This individual demonstrates a growth mindset, a solution focused approach, and professional maturity to ensure continuous team improvement aligned with evolving business needs.

Duties And Responsibilities

Operational Leadership and Process Optimization

• Oversee daily operations of the Sales Operations team to ensure optimal resource utilization and adherence to company policies and procedures
• Drive process improvements to enhance efficiency, accuracy, and overall team performance
• Utilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data driven insights
• Act as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration
• Maintain strong organizational discipline to manage multiple tasks while ensuring timely execution

Team Development and Performance Management

• Provide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations
• Conduct performance evaluations and establish clear, measurable goals aligned with company objectives
• Foster a culture of accountability by defining KPIs and holding employees responsible for performance outcomes
• Proactively identify and address workload challenges, interpersonal conflicts, and performance concerns
• Develop employees by encouraging a growth mindset and commitment to ongoing professional development

Collaboration and Strategic Execution

• Partner with Sales Leaders to align Sales Operations strategies with overall business goals
• Support Operations Leadership in executing Wildly Important Goals and company initiatives
• Serve as a backup resource to assist coordinators when necessary to ensure smooth team operations
• Adapt quickly to shifting priorities and guide the team effectively through change

Required Behaviors and Attributes

• Growth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative while actively seeking skill development opportunities
• Solution Focused: Approaches challenges with a positive mindset, resolves issues proactively, manages conflict effectively, and assumes positive intent
• Professional Maturity: Acts as a self starter who is respectful, transparent, cooperative, and accountable in all interactions
• Adaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast paced environment

Core Skills and Experience

• Time Management and Prioritization: Effectively plans and executes tasks while meeting deadlines and managing multiple priorities
• Organization: Maintains a structured, systematic approach to documentation and process management
• Quality and Attention to Detail: Delivers thorough and accurate work, particularly in managing complex order processes and ensuring seamless execution
• Customer Service Orientation: Understands and addresses the needs of internal teams and external clients through clear communication and prompt issue resolution
• Technical Proficiency: Proficient in Salesforce and Microsoft Office applications including Excel, PowerPoint, Outlook, and Teams, along with other relevant software for order management, data analysis, and reporting
• Sales Orientation: Demonstrates the ability to influence decisions and negotiate effectively while contributing to overall sales objectives

Experience Requirements

• One to two years of experience in Sales Operations or a similar role
• One to two years of leadership experience managing a team of three or more employees
• Experience with CRM and ERP systems required; Salesforce and Oracle E Business Suite preferred but not required