Sales Operations Specialist

ByteBridge; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

ByteBridge is a trusted IT services innovator seeking a Sales Operations Specialist to support the sales team by streamlining processes, order management, and cross-functional coordination. The role combines administrative tasks with data management and customer service to help the sales department succeed.

You will validate orders, liaise with vendors, maintain CRM/ERP data, and assist multiple sales managers while ensuring timely deliveries and accurate reporting.

Qualifications

• Bachelor's degree preferred in business/ops/finance or related field.
• 1–3 years in sales support or sales operations.
• Experience in IT/tech/cloud/infrastructure is an advantage.
• Proven customer service mindset and strong communication.

Responsibilities

• Validate and process customer orders accurately.
• Communicate with vendors on quotations, pricing, and orders.
• Manage vendor quotations and negotiate payment terms.
• Update CRM/ERP systems with accurate information.
• Coordinate with Finance, Sales, Engineering, Procurement, Logistics.
• Support multiple sales managers and orders concurrently.
• Maintain sales records and customer information.
• Ensure timely product deliveries with Logistics.
• Assist with reporting and operational tracking.

Skills

Customer service

Analytical thinking

Multitasking

Communication skills

Organizational skills

Time management

Microsoft Excel

Google Workspace

Education

Bachelor's degree in Business Administration, Operations, Marketing, Finance, or related field

Tools

ERP systems

Odoo ERP

Job description

Job Description:

Company Introduction

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate and dedicated experts with a vision to achieve customer success through technology enablement.

Position Overview

The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, order management, vendor coordination, data management, and customer service to contribute to the overall success of the sales department.

Key Responsibilities

• Validate and process customer orders accurately and efficiently.
• Communicate with vendors and manufacturers regarding quotations, pricing, and order status.
• Manage vendor quotations, negotiate payment terms, and follow up on procurement and delivery timelines.
• Understand and follow internal guidelines and operational processes while processing orders.
• Support multiple sales managers and handle multiple orders simultaneously.
• Manage order status updates and proactively inform customers and internal stakeholders.
• Serve as a point of contact for cross-functional coordination with teams such as Finance, Sales, Engineering, Procurement, and Logistics.
• Liaise with the Logistics department to ensure timely product deliveries.
• Maintain and update sales records, customer information, and operational documentation.
• Ensure CRM/ERP systems are updated with accurate and timely information.
• Prioritize tasks effectively and resolve issues promptly in a fast-paced environment.
• Support reporting and operational tracking when required.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations, Marketing, Finance, or related field is preferred.
• Minimum 1–3 years of experience in sales support, sales operations, order management, customer service, or related operational roles.
• Experience in the IT, technology, cloud, infrastructure, or systems integration industry is an advantage.
• Goal-oriented with strong customer service knowledge and communication skills.
• Strong analytical, organizational, and multitasking abilities.
• Detail-oriented with a proactive and willing-to-learn attitude.
• Ability to prioritize tasks and manage time effectively.
• Comfortable working night/graveyard shifts.
• Proficient in Microsoft Excel and Google Workspace.

Preferred Skills

• Experience working with ERP or CRM systems.
• Odoo ERP experience is highly preferred.
• Familiarity with vendor management and order processing workflows.
• Experience supporting regional or international sales teams.
• Ability to work independently while collaborating across multiple departments.