Sales Operations Associate

Viventis Search Asia; Mandaluyong; On-site; PHP 446,000 - 781,000; Full time

Job summary

Viventis Search Asia is seeking a results-oriented professional for a 6-month reliever role in Mandaluyong. You will manage Accounts Receivable collections, coordinate with Robinsons and internal teams, and resolve invoice disputes to ensure timely payments.

The role also covers reporting, ad hoc sales ops support for the Country General Manager, and close collaboration with Finance, Sales, and Delivery units. A business-related degree and 1+ year in AR/Collections or Sales Ops are preferred.

Qualifications

• Graduate of any business-related course is preferred.
• Has at least 1 year of work experience in Sales Ops, AR or Collections
• Experience working with corporate/B2B clients.
• Detail-oriented, organized, and able to handle multiple tasks
• Excellent communication and negotiation skills
• Ability to work independently while collaborating across teams
• Strong documentation and reporting skills
• Proficient in basic office applications (Excel, email, document management)
• Amenable to work in Mandaluyong City (Landmark: High Pointe Medical Hub - Shaw)

Responsibilities

• Act as the key liaison for Robinsons AR collections, coordinating directly with Robinsons mall sites and their assigned support team.
• Inquire and follow up on invoice status to ensure timely payment processing.
• Verify that invoices and all required supporting documents are accurate, complete, and compliant with client requirements.
• Track and follow up on payment commitments, ensuring adherence to agreed timelines.
• Identify, investigate, and resolve documentation disputes related to invoices and supporting documents raised by the client.
• Coordinate closely with relevant business units (Sales, Service, Project Delivery, Finance) to resolve issues and trigger immediate corrective actions.
• Escalate unresolved or highrisk disputes to the Finance Controller with clear rootcause and action plans.
• Maintain accurate and up-to-date collection trackers, documenting invoice status, disputes, commitments, and expected payment dates.
• Perform reconciliation of unapplied or misapplied payments in coordination with Collection Supervisor.
• Prepare and submit weekly AR collection status reports for the management team, highlighting risks, delays, and action items.
• Work closely with the Collection Supervisor to align on collection targets and priorities.
• Participate in weekly cadence calls with the SEA collection lead, presenting progress updates, outstanding disputes, risks, and assigned action owners to drive timely resolution.
• Provide ad hoc support to the Country General Manager, including processing and maintaining client and vendor accreditation documents, managing renewals for tools, subscriptions, and licenses used by the GM or department.
• Provide additional support for sales operations activities as needed, including coordination, documentation, and process assistance.

Skills

AR/Collections experience

Sales Ops experience

Corporate/B2B experience

Attention to detail

Communication skills

Negotiation skills

Independent work

Team collaboration

Reporting skills

Education

Bachelor's degree in business or related field

Tools

Excel

Email

Document management

Job description

Contract: 6 months (This is a reliever role for 6 months but with a chance to be converted to a permanent role)
Location: Mandaluyong (full onsite)

Key Responsibilities:

Accounts Receivable & Collections Support

• Act as the key liaison for Robinsons AR collections, coordinating directly with Robinsons mall sites and their assigned support team.

• Inquire and follow up on invoice status to ensure timely payment processing.

• Verify that invoices and all required supporting documents are accurate, complete, and compliant with client requirements.

• Track and follow up on payment commitments, ensuring adherence to agreed timelines.

Dispute Resolution & Issue Management

• Identify, investigate, and resolve documentation disputes related to invoices and supporting documents raised by the client.

• Coordinate closely with relevant business units (Sales, Service, Project Delivery, Finance) to resolve issues and trigger immediate corrective actions.

• Escalate unresolved or highrisk disputes to the Finance Controller with clea rootcause and action plans.

Reporting & Monitoring

• Maintain accurate and up-to-date collection trackers, documenting invoice status, disputes, commitments, and expected payment dates.

• Perform reconciliation of unapplied or misapplied payments in coordination with Collection Supervisor.

• Prepare and submit weekly AR collection status reports for the management team, highlighting risks, delays, and action items.

• Work closely with the Collection Supervisor to align on collection targets and priorities.

• Participate in weekly cadence calls with the SEA collection lead, presenting progress updates, outstanding disputes, risks, and assigned action owners to drive timely resolution.

Sales Operations Ad Hoc Executive Support

• Provide ad hoc support to the Country General Manager, including:

• Processing and maintaining client and vendor accreditation documents

• Managing renewals for tools, subscriptions, and licenses used by the GM or department

• Provide additional support for sales operations activities as needed, including coordination, documentation, and process assistance.

Qualifications:

• Graduate of any business-related course is preferred

• Has at least 1 year of work experience in Sales Ops, AR or Collections

• Experience working with corporate/B2B clients.

• Detail-oriented, organized, and able to handle multiple tasks

• Excellent communication and negotiation skills

• Ability to work independently while collaborating across teams

• Strong documentation and reporting skills

• Proficient in basic office applications (Excel, email, document management)

• Amenable to work in Mandaluyong City (Landmark: High Pointe Medical Hub - Shaw)