Accounts Receivable & Collections Associate

Viventis Search Asia; Mandaluyong; On-site; PHP 480,000 - 720,000; Part time

Job summary

Viventis Search Asia is seeking a 6-month reliever for Accounts Receivable & Collections Support in Mandaluyong. The role collaborates with Robinsons AR, ensures timely payments, and resolves invoice discrepancies.

Also provides ad hoc Sales Ops support to the Country General Manager, including document processing and renewals. The ideal candidate has 1+ year in AR/Collections or Sales Ops, strong communication, and the ability to work independently across teams.

Qualifications

• Graduates of business-related programs preferred.
• At least 1 year experience in Sales Ops, AR or Collections.
• Experience with corporate/B2B clients is a plus.
• Detail-oriented, organized, and able to multitask.
• Excellent communication and negotiation skills.

Responsibilities

• Act as liaison for AR collections with Robinsons mall sites and support team.
• Follow up on invoice status to ensure timely payments.
• Verify invoices and supporting docs for accuracy and compliance.
• Track payments and ensure adherence to timelines.
• Resolve invoice disputes with relevant business units.
• Escalate high-risk issues with root cause and actions.
• Maintain collection trackers and weekly status reports.
• Coordinate with the SEA collection lead in weekly calls.
• Provide ad hoc sales ops support to the Country GM, including renewals and documentation.

Skills

AR/Collections

Sales Ops

Communication

Negotiation

Documentation

Education

Bachelor's degree in Business

Tools

Excel

Office Suite

Job description

Contract: 6 months (This is a reliever role for 6 months but with a chance to be converted to a permanent role) Location: Mandaluyong (full onsite)

Key Responsibilities:

Accounts Receivable & Collections Support

• Act as the key liaison for Robinsons AR collections, coordinating directly with Robinsons mall sites and their assigned support team.
• Inquire and follow up on invoice status to ensure timely payment processing.
• Verify that invoices and all required supporting documents are accurate, complete, and compliant with client requirements.
• Track and follow up on payment commitments, ensuring adherence to agreed timelines.

Dispute Resolution & Issue Management

• Identify, investigate, and resolve documentation disputes related to invoices and supporting documents raised by the client.
• Coordinate closely with relevant business units (Sales, Service, Project Delivery, Finance) to resolve issues and trigger immediate corrective actions.
• Escalate unresolved or highrisk disputes to the Finance Controller with clea rootcause and action plans.

Reporting & Monitoring

• Maintain accurate and up-to-date collection trackers, documenting invoice status, disputes, commitments, and expected payment dates.
• Perform reconciliation of unapplied or misapplied payments in coordination with Collection Supervisor.
• Prepare and submit weekly AR collection status reports for the management team, highlighting risks, delays, and action items.
• Work closely with the Collection Supervisor to align on collection targets and priorities.
• Participate in weekly cadence calls with the SEA collection lead, presenting progress updates, outstanding disputes, risks, and assigned action owners to drive timely resolution.

Sales Operations Ad Hoc Executive Support

• Provide ad hoc support to the Country General Manager, including:
• Processing and maintaining client and vendor accreditation documents
• Managing renewals for tools, subscriptions, and licenses used by the GM or department
• Provide additional support for sales operations activities as needed, including coordination, documentation, and process assistance.

Qualifications:

• Graduate of any business-related course is preferred
• Has at least 1 year of work experience in Sales Ops, AR or Collections
• Experience working with corporate/B2B clients.
• Detail-oriented, organized, and able to handle multiple tasks
• Excellent communication and negotiation skills
• Ability to work independently while collaborating across teams
• Strong documentation and reporting skills
• Proficient in basic office applications (Excel, email, document management)
• Amenable to work in Mandaluyong City (Landmark: High Pointe Medical Hub - Shaw)