Sales Operations Analyst

MONEE (CREDIT) FINANCE PHILIPPINES, INC.; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

MONEE (CREDIT) FINANCE PHILIPPINES, INC. is seeking a detail-oriented professional to support merchant onboarding and document verification. You will collaborate with cross-functional teams to process onboarding requests, maintain accurate records, and ensure compliance with regulatory requirements.

The role emphasizes timely execution, data quality, and strong communication with internal and external stakeholders to drive efficient onboarding and delivery of merchant materials.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Engineering, Management, or related field.
• 1–2 years' experience in Operations, Banking, Fintech, Compliance, Onboarding, Document Verification, or similar roles.
• Familiarity with business and government documents and basic regulatory requirements.
• Strong attention to detail, data validation, and documentation skills.
• Basic to intermediate Excel/Google Sheets skills.
• Good communication and stakeholder coordination skills.
• Able to handle high-volume work while meeting SLA/TAT.

Responsibilities

• Handle merchant onboarding requests, validate requirements, and ensure accurate processing and documentation.
• Coordinate with relevant teams, monitor pending cases, and ensure onboarding is completed within required timelines.
• Process requests for merchant materials.
• Coordinate fulfillment with inventory, logistics, and vendors while tracking delivery and resolving delays.
• Identify recurring issues, manual processes, and operational bottlenecks and recommend improvements.
• Support testing, automation, and implementation of approved process enhancements.
• Maintain accurate merchant records, trackers, and supporting documents while ensuring data quality.
• Coordinate with internal and external stakeholders, manage exceptions, and escalations.

Skills

Attention to detail

Data validation

Communication skills

Stakeholder coordination

Education

Bachelor's degree

Tools

Excel/Google Sheets

Job description

About the role

This role drives growth at the intersection of business and strategy by seamlessly onboarding key merchant partners, collaborating with cross-functional teams, and powering high-impact promotional campaigns to fuel expansion.

Key responsibilities

• Handle merchant onboarding requests, validate requirements, and ensure accurate processing and documentation.
• Coordinate with relevant teams, monitor pending cases, and ensure onboarding is completed within required timelines.
• Process requests for merchant materials.
• Coordinate fulfillment with inventory, logistics, and vendors while tracking delivery and resolving delays.
• Identify recurring issues, manual processes, and operational bottlenecks and recommend improvements.
• Support testing, automation, and implementation of approved process enhancements.
• Maintain accurate merchant records, trackers, and supporting documents while ensuring data quality.
• Coordinate with internal and external stakeholders, manage exceptions, and escal…

About you

• Bachelor's degree in Business, Finance, Accounting, Engineering, Management, or related field.
• 1–2 years' experience in Operations, Banking, Fintech, Compliance, Onboarding, Document Verification, or similar roles.
• Familiarity with business and government documents and basic regulatory requirements.
• Strong attention to detail, data validation, and documentation skills.
• Basic to intermediate Excel/Google Sheets skills.
• Good communication and stakeholder coordination skills.
• Able to handle high-volume work while meeting SLA/TAT.

About us

ShopeePay is Monee's mobile wallet, which provides users with easy access to digital payment services. Our mobile wallet provides users with a fast and secure way to make online payments, transfer funds and pay offline at thousands of our merchant partner locations. Through creating a more inclusive digital financial ecosystem, we enable our users to participate in the growth of the digital economy and better their lives through technology.