On-site Customer Service Representative | Dagupan

Resolv Global; Biec; On-site; PHP 156,000 - 190,000; Full time

Job summary

Resolv Global in Dagupan is seeking a friendly, service-oriented Customer Service Representative to join our growing team on-site. You will handle inbound calls, emails and live chats, resolving questions and account inquiries with empathy and professionalism.

Training is six weeks with classroom and nesting phases, followed by ongoing support as you build your customer-service career. Strong English communication and problem-solving skills are essential.

Qualifications

• At least 1 year of customer service experience preferred.
• Call center or contact center experience is an advantage.
• Comfortable handling phone, email, and chat support.
• Strong written English with excellent grammar and spelling.
• Typing speed of approximately 30+ WPM.
• High school diploma or equivalent.

Responsibilities

• Answering inbound customer phone calls
• Responding to customer emails and live chats
• Assisting customers with questions and account inquiries
• Resolving concerns while delivering outstanding customer service
• Escalating complex issues when necessary
• Following up on customer cases to ensure resolution
• Accurately documenting all customer interactions
• Maintaining professionalism and empathy during every interaction

Skills

Genuine passion for helping people

Clear English communication

Calm under pressure

Problem solving

Computer systems proficiency

Attention to detail

Teamwork & independence

Dependable & eager to learn

Education

High school diploma or equivalent

Tools

Typing 30+ WPM

Copy/paste

Internet navigation

Multi-tab browsing

Job description

Do you genuinely enjoy helping people and creating positive customer experiences? We're looking for friendly, confident, and service-oriented Customer Service Representatives to join a growing team in Dagupan. If you're someone who communicates well, enjoys solving problems, and thrives in a fast-paced environment, we'd love to hear from you. Every conversation is an opportunity to make someone's day better, and we're looking for people who take pride in delivering exceptional service.

What You'll Do

• Answering inbound customer phone calls
• Responding to customer emails and live chats
• Assisting customers with questions and account inquiries
• Resolving concerns while delivering outstanding customer service
• Escalating complex issues when necessary
• Following up on customer cases to ensure resolution
• Accurately documenting all customer interactions
• Maintaining professionalism and empathy during every interaction

Schedule

• Monday to Friday: 8:00 AM to 6:00 PM EST
• Saturday: 8:00 AM to 12:00 PM EST
• Sunday: Off

Training

• Six-week paid training program
• Four weeks of classroom training
• Two weeks nesting
• Training hours: 8:00 AM to 4:30 PM EST

What We Offer

• Monthly salary of PHP 14,000 to PHP 17,000
• Stable, full-time on-site opportunity
• Comprehensive training and ongoing support
• Opportunities to learn, grow, and develop your career
• Supportive team environment where your contributions matter

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process to be considered for this position.

• Resume Review
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.

We’re Looking For Someone Who

• Has a genuine passion for helping people
• Communicates clearly and professionally in English
• Stays calm and positive under pressure
• Enjoys solving problems and finding solutions
• Is confident using computers and navigating multiple systems
• Takes ownership of their work and pays attention to detail
• Works well both independently and as part of a team
• Is dependable, punctual, and eager to learn

Preferred Qualifications

• At least 1 year of customer service experience preferred
• Previous call center or contact center experience is an advantage
• Comfortable handling phone, email, and chat support
• Strong written English with excellent grammar and spelling
• Basic computer proficiency, including typing, copy/paste, internet navigation, and working across multiple tabs
• Typing speed of approximately 30+ WPM
• High school diploma or equivalent