Sales Engineer (Electrical)

SmartChannel Pty. Ltd.; Eastern Manila District; On-site; PHP 420,000 - 700,000; Full time

Job summary

Smartchannel Pty Ltd in the Philippines is seeking a Technical Sales Advisor to be the energy expert for solar and battery solutions. You will guide prospective customers through technical options, translate requirements into practical configurations, and help them understand projected energy savings.

You will present product features, prepare preliminary proposals, answer questions, and validate quotes before sending them to customers.

Responsibilities

• Engage with prospective customers via calls, email, and chat to understand energy requirements and goals.
• Assess customer needs and recommend suitable battery storage configurations from the product range.
• Present product features, system capabilities and performance data tailored to the customer.
• Prepare preliminary system proposals including estimated energy output, savings projections, and product comparisons.
• Address technical questions and concerns regarding compatibility, installation, performance and warranty.
• Provide technical validation on quotes and proposals before they are sent to customers.
• Collaborate with sales and installer coordination teams to ensure a smooth pre-sales to installation process.
• Contribute to internal resources by documenting FAQs and effective responses and supporting customer-facing materials.

Job description

As our Technical Sales Advisor, you are the trusted energy expert of the VoltX Energy team. Working in a customer-facing role, you will guide prospective customers through the technical aspects of our solar and battery solutions, helping them understand how our products meet their energy needs. Your mission is to use your deep product knowledge and consultative skills to build customer confidence, answer technical questions, and drive purchasing decisions.

Duties and Responsibilities

Technical Consultation & Needs Assessment

Engage with prospective customers via calls, email, and chat to understand their energy requirements, property setup, and goals. Assess customer needs and recommend the most suitable battery storage configurations from our product range.

Product Presentation & Solution Design

Present product features, system capabilities, and performance data in a clear, compelling manner tailored to each customer's situation. Prepare preliminary system proposals, including estimated energy output, savings projections, and product comparisons, to support the customer's decision-making process.

Technical Objection Handling

Address technical questions and concerns raised by customers regarding system compatibility, installation requirements, performance expectations, and warranty coverage. Translate complex technical specifications into simple, benefit-driven language that builds trust and removes barriers to purchase.

Work closely with the sales and installer coordination teams to ensure a smooth transition from pre-sales consultation to order confirmation and installation scheduling. Provide technical validation on quotes and proposals before they are sent to customers.

Contribute to internal resources by documenting frequently asked technical questions, common customer objections, and effective responses. Support the development of customer-facing materials such as product comparison guides, FAQ sheets, and technical brochures.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Wholesale Businesses 101-1,000 employees

Smartchannel Pty Ltd is a dynamic and fast-growing e-commerce company, dedicated to providing high-quality products and exceptional customer experiences. With a robust online presence, we leverage advanced digital marketing strategies and cutting-edge technologies to offer seamless shopping experiences to our customers globally.

Founded with a mission to reshape the e-commerce landscape, we have built a strong foundation in online retailing by focusing on innovation, efficiency, and customer satisfaction. Our team of seasoned professionals drives the company's growth and success, fostering a culture of collaboration, creativity, and continuous improvement.

Smartchannel Pty Ltd is a dynamic and fast-growing e-commerce company, dedicated to providing high-quality products and exceptional customer experiences. With a robust online presence, we leverage advanced digital marketing strategies and cutting-edge technologies to offer seamless shopping experiences to our customers globally.

Founded with a mission to reshape the e-commerce landscape, we have built a strong foundation in online retailing by focusing on innovation, efficiency, and customer satisfaction. Our team of seasoned professionals drives the company's growth and success, fostering a culture of collaboration, creativity, and continuous improvement.

What can I earn as an Electrical Engineer