Position Summary
Drive sustainable business growth by developing sales opportunities across a comprehensive portfolio of aftersales services, including maintenance contracts, spare parts, repairs, upgrades, technical solutions, and service agreements. Leverage the organization's brand-agnostic service capabilities to expand market reach, increase recurring revenue, and build long‑term customer partnerships while achieving and exceeding sales targets. Additionally, identify and support new equipment sales opportunities to strengthen customer relationships and deliver complete lifecycle solutions.
Responsibilities
- Drive growth of the aftersales business by identifying and closing opportunities for service contracts, maintenance, spare parts, repairs, upgrades, retrofits, and other lifecycle solutions.
- Promote the company's brand‑agnostic service capabilities to expand aftermarket business across multi‑brand equipment fleets.
- Build and maintain strong customer relationships to generate recurring service revenue and long‑term partnerships.
- Manage the aftersales sales cycle, including prospecting, quotations, tenders, commercial proposals, negotiations, order closure, and follow‑up to achieve sales targets.
- Ensure all commercial activities comply with company policies, procedures, and approved Levels of Authority (LOA/DOA).
- Collaborate with Service and Operations teams to deliver value‑added solutions that improve customer reliability, performance, and asset lifecycle value.
- Monitor orders, invoicing, collections, and customer satisfaction to ensure successful project execution and healthy cash flow.
- Maintain accurate customer, pipeline, and sales records in CRM and other business systems.
- Stay informed of market trends, competitor activities, installed base developments, and customer needs to identify growth opportunities.
- Participate in customer visits, presentations, seminars, trade shows, and other business development activities.
- Serve as the company's eyes and ears in the market by identifying potential new equipment requirements, replacement projects, and expansion opportunities.
- Generate and refer qualified new equipment sales leads, supporting the delivery of complete lifecycle solutions and overall business growth.
Qualifications
- Bachelor’s Degree or Diploma in Mechanical, Electrical, Electronic, or Electromechanical Engineering, or related technical discipline.
- Minimum 3 to 5 years of experience in sales engineering, business development, or technical sales of material handling equipment such as cranes, forklifts, warehouse trucks, racking systems, automated storage solutions, or related industrial equipment.
- Proven track record in selling after‑sales services, including preventive maintenance contracts, spare parts, fleet management solutions, and equipment modernization.
- Experience in conducting site surveys, identifying customer operational needs, and proposing cost‑effective material handling solutions.
- Strong ability to prepare technical and commercial proposals, negotiate contracts, and manage key customer accounts.
- Knowledge of warehouse operations, logistics, manufacturing processes, and safety requirements is an advantage.
- Excellent communication, presentation, and relationship‑building skills.