Senior Service Engineer

Confidential; Parañaque; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Confidential is seeking a senior sales professional to drive aftersales growth across a defined vertical in Luzon. You will own a named portfolio, lead the technical sale, and develop lifecycle solutions—from maintenance contracts to modernizations—across logistics, warehousing, and related industries.

You will coordinate with Service and Operations teams, manage warranties, and ensure revenue targets are met while building long-term customer partnerships through regular visits and strategic

Qualifications

• Bachelor’s Degree or Diploma in mechanical/electrical/electronic/electromechanical engineering or related technical discipline.
• Minimum 5 years of experience in sales engineering, business development, or technical sales of material handling equipment.

Responsibilities

• Execute the full sales cycle for aftersales within the assigned vertical and territory, from prospecting to order closure.
• Identify opportunities for service contracts, spare parts, repairs, upgrades, retrofits, modernization, and training.
• Own a named account portfolio, applying technical depth matched to the vertical’s asset mix.
• Collaborate with Service and Operations teams to deliver value-added solutions and ensure profitability.
• Maintain CRM records, manage pipelines, and support territory planning and reviews.

Skills

Communication

Relationship building

Technical sales

Education

Bachelor’s/Diploma in Mechanical/Electrical/Electronic/EME Engineering or related technical discipline

Job description

Drive sustainable aftersales growth by owning a defined set of customer accounts within one assigned industry vertical (Logistics, Warehousing & Retail Distribution; Light Industry; Heavy Industry; or Commercial Real Estate & Facilities) in Luzon territory. Lead with maintenance contracts, then spare parts, repairs, statutory inspection and certification, modernization and retrofit, training, and other lifecycle solutions, leveraging the organization's brand-agnostic service capabilities to increase recurring revenue and build long-term customer partnerships while achieving and exceeding assigned service order targets.

Key Responsibilities / Duties

• Execute the full sales cycle for aftersales business within the assigned vertical and territory, from prospecting and relationship development to order closure, ensuring achievement of service order and revenue targets.
• Drive after-sales business growth by identifying and developing opportunities for service contracts, statutory inspection and certification, spare parts, repairs, upgrades, retrofits, modernization, operator training, relocation and commissioning, and other lifecycle solutions.
• Own a named account portfolio in one vertical, applying technical depth matched to that vertical’s asset mix (lift trucks, warehouse automation, docking equipment and industrial doors, cranes and hoists, BMU / engineered gondola, aerial work platforms, car parking systems and lifts): own the technical sale where the product is primary for the vertical, and qualify and quote where it is secondary.
• Promote the company as a brand-agnostic service provider, leveraging multi-brand capabilities to secure aftermarket business across customers' mixed equipment fleets and installed base.
• Monitor the efficient execution of all service jobs done by the team based on timeline, quality and profitability in order to fulfil customers' requirements and meet company's profitability targets.
• Check and follow up on warranty claims from customers to fulfill contractual warranty obligations and communicate with principals on technical & service problems when required.
• Track and manage WIP jobs through to completion. Coordinate pending tasks, parts, and documentation to ensure all service task are closed and invoiced according to schedule.
• Establish and maintain long-term customer relationships through regular visits, performance reviews, and proactive identification of new business opportunities.
• Execute sales strategies to increase market share, expand recurring service revenue, and grow business within the assigned vertical, named accounts, and territory.
• Prepare quotations, tenders, and commercial proposals, negotiate terms, and ensure compliance with company policies and Levels of Authority (LOA/DOA).
• Monitor and follow up on orders to ensure timely and accurate delivery of products and services according to customer requirements.
• Monitor invoicing and collection activities to ensure prompt payment and healthy cash flow.
• Conduct market research and stay informed of competitor activities, pricing, market trends, and customer needs within the assigned vertical to identify growth opportunities.
• Maintain accurate project, customer, pipeline, and sales records in CRM, Project Management databases, and SharePoint systems.
• Actively utilize CRM tools to manage pipelines, monitor sales performance, track service opportunities, and support business planning, updating the territory pipeline weekly and the performance workbook monthly.
• Collaborate with the Service Team and Operations teams to deliver value-added solutions that improve customer reliability and strengthen long-term partnerships.
• Request, monitor & forecasting for high-turnover stock consistently meets customer demand.
• Follow a planned account and site-visit cycle, cross-train with a paired Service Engineer in the same vertical to provide back-up coverage and take part in the monthly territory review and quarterly territory rebalancing.
• Participate in marketing activities such as seminars, trade shows, and telemarketing events to publicize and promote the Company’s products and service contracts.

Qualifications:

• Bachelor’s Degree or Diploma in Mechanical, Electrical, Electronic, or Electromechanical Engineering, or related technical discipline.

Experience:

• Minimum 5 years of experience in sales engineering, business development, or technical sales of material handling equipment such as forklifts, warehouse trucks, cranes and hoists, docking equipment, building maintenance units, car parking systems, racking systems, automated storage solutions, or related industrial equipment.
• Proven track record in selling after-sales services, including preventive maintenance contracts, spare parts, fleet management solutions, and equipment modernization.
• Required sales experience in the assigned vertical industry (Logistics, Warehousing & Retail Distribution; Light Industry; Heavy Industry; or Commercial Real Estate & Facilities), with a working understanding of how customers in that vertical buy and manage equipment service, contracts, and parts.
• Experience in conducting site surveys, identifying customer operational needs, and proposing cost-effective material handling solutions.
• Strong ability to prepare technical and commercial proposals, negotiate contracts, and manage key customer accounts.
• Knowledge of the operations, asset mix, and statutory safety requirements of the assigned vertical (warehouse and logistics, light or heavy industry, or commercial buildings and facilities) is an advantage.
• Excellent communication, presentation, and relationship-building skills.