Sales Enablement & Content Operations Lead

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Optum, a UnitedHealth Group Company, is seeking a Sales Enablement Content Operations professional to own intake coordination for PBM and pharmacy growth initiatives. You will ensure requests are captured clearly, routed appropriately, prioritized against business needs, and coordinated with the content creation team for timely execution.

You will maintain documentation of priorities, manage the ticketing queue, content libraries, and version control, while developing self-service tools to help

Qualifications

• 3+ years in marketing, sales enablement, content operations, project coordination, or related business function.
• Experience managing an intake process, ticketing queue, project workflow, content request process, or similar operational system with multiple stakeholders and deliverables.
• Demonstrated ability to organize, prioritize, and steer a high-volume queue of requests based on business need, urgency, audience, and available resources.
• Experience maintaining content libraries, document repositories, sales enablement materials, knowledge management systems, or similar digital asset environments.
• Strong proficiency with Microsoft Office, especially PowerPoint, Word, Excel, and Outlook, with the ability to create, edit, organize, and maintain polished sales-facing materials and templates.
• Strong organizational skills, including ability to manage version control, content taxonomy, document lifecycle processes, naming conventions, usage guidance, and source-of-truth documentation.
• Strong written communication skills, with the ability to create clear process documentation, user guidance, training materials, and stakeholder communications.
• Strong attention to detail, including accuracy of content, metadata, formatting, versioning, permissions, ownership, expiration dates, and required updates.
• Ability to work cross-functionally with sales, growth, marketing, PBM, pharmacy, product, clinical, compliance, and business leadership stakeholders.
• Ability to operate in a fast-paced environment with shifting priorities while maintaining process discipline, stakeholder responsiveness, and content quality.

Responsibilities

• Own and maintain documentation of PBM and pharmacy business leadership priorities, strategic growth areas, must-win opportunities, campaign priorities, and enablement focus areas to inform request steerage, prioritization, and resource allocation.
• Oversee the ticketing queue for incoming sales enablement requests, monitor status and turnaround expectations, identify risks or bottlenecks, and coordinate closely with content creators to support timely, high-quality delivery of approved materials.
• Manage PBM and pharmacy sales enablement content libraries, including slide libraries, template libraries, self-service assets, and reusable content modules, ensuring materials are easy to find, current, organized, and aligned to approved messaging and brand standards.
• Manage the process for content review, refresh, retirement, replacement, and version control to ensure digital sales enablement materials remain accurate, timely, compliant, and useful.
• Own taxonomy and classification of documents and clients, including source-of-truth guidance on customization requirements and mandatory, strategic, or optional content designations.
• Develop and maintain self-service tools, templates, guidance documents, and user education materials that help sales and growth teams efficiently access and apply approved content.
• Create or adapt sales enablement materials when needed, including custom slides, presentation updates, one-pagers, follow-up materials, training content, and account-specific collateral.
• Identify opportunities to streamline request handling, reduce duplicative work, improve content reuse, increase self-service adoption, and strengthen quality control across PBM and pharmacy sales enablement materials.

Skills

Intake management

Prioritization

Content library mgmt

Cross-functional collaboration

MS Office

PowerPoint

Organizational skills

Written comms

Attention to detail

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Outlook

Job description

Optum, a UnitedHealth Group Company, is seeking a Sales Enablement Content Operations professional to own intake coordination for PBM and pharmacy growth initiatives. You will ensure requests are captured clearly, routed appropriately, prioritized against business needs, and coordinated with the content creation team for timely execution.

You will maintain documentation of priorities, manage the ticketing queue, content libraries, and version control, while developing self-service tools to help