Sales Enablement Content Ops Lead

UnitedHealth Group; Makati; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work setup

US shift schedule (night hours)

Job summary

Optum, a UnitedHealth Group company, seeks an experienced marketing and sales enablement operations professional to optimize intake, content libraries, and enablement delivery. You will coordinate cross-functional teams across PBM and pharmacy growth, manage a ticketing queue, and ensure assets are current, compliant, and reusable.

You will own taxonomy, lifecycle processes, and self-service templates, while building scalable content operations and training materials.

Qualifications

• 8+ years of experience in marketing, sales enablement, content operations, or related field.
• Experience managing intake process and multi-stakeholder workflows.
• Experience maintaining content libraries and digital asset environments.
• Proficiency with Microsoft Office, especially PowerPoint, Word, Excel, Outlook.
• Ability to prioritize requests and decide self-service vs custom development.
• Strong organization and cross-functional collaboration.
• Strong writing and documentation skills.
• Attention to detail including metadata, versioning, and governance.

Responsibilities

• Own intake coordination and steerage for PBM and pharmacy sales enablement support.
• Maintain source-of-truth documentation on business priorities to guide intake decisions.
• Manage the ticketing queue and coordinate delivery with content creators.
• Own and maintain digital slide and content libraries that enable sales self-service.
• Lead document lifecycle strategy and content maintenance processes.
• Manage content taxonomy, customization rules, and usage guidance.
• Build, maintain, and educate users on self-service and template libraries.
• Support content creation for priority sales enablement needs as capacity allows.
• Improve speed, quality, and reusability across PBM and pharmacy content operations.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any directives.

Skills

Marketing

Sales enablement

Content operations

Project coordination

Knowledge management

Cross-functional collaboration

Communication

Attention to detail

Tools

Microsoft Office

Content management systems

Ticketing systems

Workflow platforms

Job description

Optum, a UnitedHealth Group company, seeks an experienced marketing and sales enablement operations professional to optimize intake, content libraries, and enablement delivery. You will coordinate cross-functional teams across PBM and pharmacy growth, manage a ticketing queue, and ensure assets are current, compliant, and reusable.

You will own taxonomy, lifecycle processes, and self-service templates, while building scalable content operations and training materials.