Sales Enablement Operations Specialist | Pharmacy

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 500,000 - 900,000; Full time

Job summary

Optum is seeking a dedicated professional to own intake coordination for PBM and pharmacy sales enablement, ensuring requests are captured, routed, prioritized, and executed with high quality.

You will manage ticketing, content libraries, and version control, while partnering with sales, marketing, product, and compliance to deliver accurate, on-brand materials on a fast-paced timeline.

Qualifications

• 3+ years in marketing, sales enablement, content operations, or related

Responsibilities

• Own PBM and pharmacy enablement intake and steerage, prioritizing requests
• Oversee ticketing queue and coordinate with content creators
• Manage content libraries and templates, ensure current, organized assets
• Control content review, refresh, and versioning for accuracy and compliance
• Own taxonomy and source-of-truth guidance for content designations
• Develop self-service tools, templates, and user guidance for access
• Create or adapt sales enablement materials as needed
• Identify opportunities to streamline handling and improve reuse

Skills

Marketing operations

Content governance

Project coordination

Content libraries

MS Office Pro

Cross-functional collaboration

Process documentation

Attention to detail

Tools

PowerPoint

Word

Excel

Outlook

Job description

About the role

Own intake coordination and request steerage for Pharmacy Benefit Management (PBM) and pharmacy sales enablement support. Manage the intake process for sales enablement requests across PBM and pharmacy growth teams, ensuring requests are captured clearly, routed appropriately, prioritized against business needs, and coordinated with the content creation team for timely execution.

Key responsibilities

• Own and maintain documentation of PBM and pharmacy business leadership priorities, strategic growth areas, must-win opportunities, campaign priorities, and enablement focus areas to inform request steerage, prioritization, and resource allocation

• Oversee the ticketing queue for incoming sales enablement requests, monitor status and turnaround expectations, identify risks or bottlenecks, and coordinate closely with content creators to support timely, high-quality delivery of approved materials

• Manage PBM and pharmacy sales enablement content libraries, including slide libraries, template libraries, self-service assets, and reusable content modules, ensuring materials are easy to find, current, organized, and aligned to approved messaging and brand standards

• Manage the process for content review, refresh, retirement, replacement, and version control to ensure digital sales enablement materials remain accurate, timely, compliant, and useful

• Own taxonomy and classification of documents and clients, including source-of-truth guidance on customization requirements and mandatory, strategic, or optional content designations

• Develop and maintain self-service tools, templates, guidance documents, and user education materials that help sales and growth teams efficiently access and apply approved content

• Create or adapt sales enablement materials when needed, including custom slides, presentation updates, one-pagers, follow-up materials, training content, and account-specific collateral

• Identify opportunities to streamline request handling, reduce duplicative work, improve content reuse, increase self-service adoption, and strengthen quality control across PBM and pharmacy sales enablement materials

About you

• 3+ years of experience in marketing, sales enablement, content operations, project coordination, communications, knowledge management, proposal support, or a related business function

• Experience managing an intake process, ticketing queue, project workflow, content request process, or similar operational system with multiple stakeholders and deliverables

• Demonstrated ability to organize, prioritize, and steer a high-volume queue of requests based on business need, urgency, audience, and available resources

• Experience maintaining content libraries, document repositories, sales enablement materials, knowledge management systems, or similar digital asset environments

• Strong proficiency with Microsoft Office, especially PowerPoint, Word, Excel, and Outlook, with the ability to create, edit, organize, and maintain polished sales-facing materials and templates

• Strong organizational skills, including ability to manage version control, content taxonomy, document lifecycle processes, naming conventions, usage guidance, and source-of-truth documentation

• Strong written communication skills, with the ability to create clear process documentation, user guidance, training materials, and stakeholder communications

• Strong attention to detail, including accuracy of content, metadata, formatting, versioning, permissions, ownership, expiration dates, and required updates

• Ability to work cross-functionally with sales, growth, marketing, PBM, pharmacy, product, clinical, compliance, and business leadership stakeholders

• Ability to operate in a fast-paced environment with shifting priorities while maintaining process discipline, stakeholder responsiveness, and content quality