Sales-Driven CSR: Inbound & Outbound Support

WebDev200; Quezon City; Remote; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Job Training

Bereavement Leave

Maternity & Paternity Leave

Job summary

A Customer Service Firm is seeking a Customer Service Sales Representative to manage communications with customers, resolve inquiries, and drive sales through upselling. The ideal candidate should have at least 1-2 years of experience in a BPO environment, excellent communication skills, and the ability to adapt to various situations. This role provides all necessary equipment and requires a reliable internet connection.

Qualifications

• 1-2 years of experience in a BPO environment handling inbound/outbound sales calls.
• Excellent verbal and written communication skills.
• Reliable home internet connection with a minimum speed of 15 Mbps.

Responsibilities

• Manage inbound and outbound communications with customers.
• Resolve customer inquiries and identify upselling opportunities.
• Input and update customer information in CRM software.

Skills

Customer Service

Sales Pitching and Closure

Problem Solving

Interpersonal Skills

Time Management

Multitasking

Tools

CRM

Microsoft Office

Google Drive

Job description

A Customer Service Firm is seeking a Customer Service Sales Representative to manage communications with customers, resolve inquiries, and drive sales through upselling. The ideal candidate should have at least 1-2 years of experience in a BPO environment, excellent communication skills, and the ability to adapt to various situations. This role provides all necessary equipment and requires a reliable internet connection.