Sales Development & Customer Service Specialist | Work From Home | Day Shift

Emapta; Metro Manila; Remote; PHP 558,000 - 893,000; Full time

Benefits offered by this job

HMO coverage

Competitive salary

Day shift

Weekends off

Permanent WFH

Salary advance

Upskilling

Gym access

Lifestyle perks

Referral incentives

Government benefits

Annual leave

Mentorship

Career growth

Diverse environment

Job summary

Emapta is hiring a Sales Development & Customer Service Specialist to convert inbound interest into confident purchases while delivering patient, accessible support to people with hearing needs. This remote, permanent role offers a day shift with weekends off and a comprehensive benefits package as part of a global career with a top talent network.

Join a pioneering Australian hearing technology client and grow your sales expertise while helping customers access high-quality hearing solutions.

Qualifications

• 3-5 years of relevant experience in inbound sales, outbound sales, customer service, or a related role.
• Proven track record of converting leads and closing sales over the phone
• Strong ability to simplify and clearly communicate product benefits to a diverse customer base
• Clear, neutral English-speaking accent, with the ability to speak slowly and patiently when assisting customers who are hard of hearing
• High level of attention to detail and accuracy
• Strong ability to work independently and manage priorities effectively
• Experience using 3CX or a comparable business phone system
• Proficiency in Zoho CRM or a similar customer relationship management platform

Responsibilities

• Generate revenue by converting inbound calls and following up on prospective customers.
• Convert inbound sales inquiries by clearly communicating product value and processing payments promptly.
• Develop and maintain comprehensive knowledge of hearing aids and private health fund claiming pathways.
• Follow up proactively on online leads and inquiries through outbound calls and emails to increase conversions.
• Receive and triage after-sales service calls, resolving common customer concerns during the initial interaction whenever possible.
• Escalate product-specific and complex service concerns to the appropriate internal team through email.
• Maintain complete and accurate records of sales activities, leads, customer interactions, and follow-ups in Zoho CRM.
• Remain consistently available during scheduled business hours to capture inbound sales opportunities.
• Route complex customer service inquiries to the appropriate internal team for further assistance.]
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• job_summary_short":"<p>Emapta is hiring a Sales Development & Customer Service Specialist to convert inbound interest into confident purchases while delivering patient, accessible support to people with hearing needs. This remote, permanent role offers a day shift with weekends off and a comprehensive benefits package as part of a global career with a top talent network.</p><p>Join a pioneering Australian hearing technology client and grow your sales expertise while helping customers access high-quality hearing solutions. You will work with Zoho CRM and a phone system like 3CX to manage leads and follow up on inquiries.</p>
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Skills

Inbound sales

Outbound sales

Customer service

Phone sales

Tools

Zoho CRM

3CX

Job description

Connect Customers With Life-Changing Hearing Technology Solutions

Meaningful conversations can improve both business performance and quality of life. The Sales Development & Customer Service Specialist converts customer interest into confident purchasing decisions while delivering patient, accessible support to people with hearing needs. Build a rewarding global career with Emapta, expand your sales expertise, and thrive among the top 1% of talent creating measurable customer impact.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Day Shift, 8:30 AM-5:30 PM AEST, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 3-5 years of relevant experience in inbound sales, outbound sales, customer service, or a related role
• Proven track record of converting leads and closing sales over the phone
• Strong ability to simplify and clearly communicate product benefits to a diverse customer base
• Clear, neutral English-speaking accent, with the ability to speak slowly and patiently when assisting customers who are hard of hearing
• High level of attention to detail and accuracy
• Strong ability to work independently and manage priorities effectively
• Experience using 3CX or a comparable business phone system
• Proficiency in Zoho CRM or a similar customer relationship management platform

Responsibilities

• Generate revenue by converting inbound calls and following up on prospective customers.
• Convert inbound sales inquiries by clearly communicating product value and processing payments promptly.
• Develop and maintain comprehensive knowledge of hearing aids and private health fund claiming pathways.
• Follow up proactively on online leads and inquiries through outbound calls and emails to increase conversions.
• Receive and triage after-sales service calls, resolving common customer concerns during the initial interaction whenever possible.
• Escalate product-specific and complex service concerns to the appropriate internal team through email.
• Maintain complete and accurate records of sales activities, leads, customer interactions, and follow-ups in Zoho CRM.
• Remain consistently available during scheduled business hours to capture inbound sales opportunities.
• Route complex customer service inquiries to the appropriate internal team for further assistance.

About the Client

Our client is a pioneering Australian hearing technology company redefining access to sophisticated, high-performance hearing solutions. With a growing presence across Australia and New Zealand, it has empowered thousands of customers and earned more than 600 five-star reviews. Its direct-to-consumer model combines advanced hearing technology, intuitive digital tools, personalized guidance, and streamlined health fund support to deliver exceptional value. By removing traditional barriers, the company enables customers to experience greater clarity, confidence, and independence without compromising quality or service excellence.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.