SALES & CUSTOMER SUCCESS ASSOCIATE (Order management) | WORK ONSITE-NIGHTSHIFT

Satellite Office; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Satellite Office in Manila is seeking a Sales & Customer Success Associate (Order Management) to join our team and help our global clients turn orders into long-term partnerships. You will own the end-to-end order process, guide customers through the platform, and ensure a smooth handoff to account management as needed.

You’ll manage a mix of inbound leads and proactive outreach, conduct live demos, and coordinate with cross-functional teams to deliver on timelines.

Qualifications

• 3–4 years of experience in sales, business development, customer service, or order management.
• Comfort with both physical and digital products and timelines.
• Confident English communicator able to lead calls and video meetings with US-based customers.
• Natural relationship-builder with inbound conversations and proactive outreach.
• Ability to quickly learn new platforms and technology; self-starter mindset.
• Thrives in a fast-paced environment; basic CRM system experience.

Responsibilities

• Become the go-to expert on our ordering platform for customers.
• Guide customers through live demos, ordering, and on-the-spot troubleshooting.
• Manage your pipeline of inbound leads plus proactive outreach, including cold calls.
• Own new orders from placement to delivery and handle follow-ups as needed.
• Run discovery conversations to uncover customer needs.
• Hand off high-potential accounts to Account Management as they grow.
• Maintain an accurate pipeline in Salesforce and Gong with timely follow-ups.

Skills

Sales experience

CRM experience

English communication

Proactive outreach

Tools

Salesforce

Gong

Job description

SALES & CUSTOMER SUCCESS ASSOCIATE (Order Management)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme!

WHAT IS A/AN SALES & CUSTOMER SUCCESS ASSOCIATE (Order Management)?

Ever notice how the right branded gift can make a company unforgettable? That's the business we're in — and we're looking for a relationship-builder ready to launch a real sales career.

We're a fast-growing company in the branded merchandise space, helping some of the world's top startups and corporations turn swag into a real brand-building tool. As a Sales & Customer Success Associate, you'll be the friendly, knowledgeable face customers turn to as they place their first orders — and the person who sets them up to become long‑term, high-value accounts.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Become the go‑to expert on our ordering platform for your customers.

• Guide customers through live demos, walk them through ordering, and troubleshoot on the spot.

• Manage your own pipeline of inbound leads, plus proactive outreach — a mix of warm follow‑ups and cold calls to re‑engage customers about new orders.

• Own new orders from the moment they're placed through to delivery, and stay on hand for anything that comes up afterward.

• Run discovery conversations to uncover what customers actually need.

• Hand off your highest‑potential accounts to our Account Management team as they grow.

• Keep your pipeline sharp in Salesforce and Gong, and stay on top of follow‑ups across calls and email.

WHAT ARE WE LOOKING FOR?

• 3–4 years of experience in sales, business development, customer service, or order management.

• Comfort working with both physical and digital products — you're not thrown off by a question about production timelines or shipping.

• A confident communicator in English, comfortable leading calls and video meetings with US-based customers.

• A natural relationship‑builder who enjoys both inbound conversations and proactive outreach.

• Comfort picking up new platforms and technology quickly.

• A self‑starter mindset — curious, proactive, and unafraid to ask good questions.

• Someone who's energized by a fast‑paced environment, not drained by it.

• Basic comfort working inside a CRM system.

Nice to Have (a plus, not required)

• Experience in branded merchandise or a related industry.

• Hands‑on Salesforce experience.

What's In It For You

• A structured path into a full sales career, backed by experienced mentors on the team.

• Real ownership of your own book of business from day one.

• Exposure to a portfolio of well‑known startups and corporations.

• A collaborative team that hands off your wins to Account Management so you keep building new relationships.

Ready to build a career, not just take a job?