Sales & Customer Experience Specialist

Whip, Inc.

Mexico

On-site

PHP 689,000 - 861,000

Full time

9 days ago

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Job summary

Whip, Inc. is seeking a Sales & Customer Experience Agent to support customer interactions across our rental car platform with a strong focus on conversion, retention, and customer satisfaction.

This role thrives in fast-paced environments, enjoys speaking with customers, and can confidently drive sales through Calls and SMS conversations. The ideal candidate is customer-focused, sales-oriented, and comfortable handling high-volume interactions while identifying opportunities to upsell and

Qualifications

2+ years in customer-facing roles with a sales or retention focus.
Experience in high-volume calls and messaging.
Strong communication and problem-solving skills.
Comfort with CRM systems, spreadsheets, and SMS platforms.
Ability to multitask and stay organized in a fast-paced startup.
Fluent or highly proficient in English.

Responsibilities

Handle inbound and outbound Calls and SMS conversations with a sales-first mindset.
Identify opportunities to convert leads, upsell services, and retain customers.
Assist customers with rental inquiries, booking support, and account questions.
Provide a professional and positive customer experience across interactions.
Support customers through issues while focusing on retention and revenue opportunities.

Skills

Sales experience

Customer retention

High-volume calls

English proficiency

Upselling

Tools

CRM systems

Spreadsheets

SMS platforms

Job description

Whip, Inc. is seeking a Sales & Customer Experience Agent to support customer interactions across our rental car platform with a strong focus on conversion, retention, and customer satisfaction.

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