Sales Coach: Drive Revenue with Real-Time Coaching

IntouchCX; Morong; On-site; PHP 600,000 - 900,000; Full time

Job summary

IntouchCX is seeking a Sales Coach to analyze, monitor, and report on the team’s sales performance, identifying trends to optimize selling. You will lead coaching sessions, develop workshops, and conduct audits to drive revenue growth and client satisfaction.

The role emphasizes analyzing revenue data, creating improvement strategies, and mentoring agents to meet KPIs while aligning with company values and client needs.

Qualifications

• Post-secondary education; business major preferred.
• 1–2 years in call center or customer service.
• Experience handling escalated issues in a call center.
• Ability to work shifts including days/evenings/holidays.

Responsibilities

• Conduct integrated coaching sessions (live monitoring with post-session coaching).
• Develop sales-oriented workshops and audits to improve performance.
• Monitor and report KPIs related to revenue/sales and service levels.
• Analyze reports to identify root causes of underperformance and design improvement actions.
• Motivate agents, deploy incentive programs, and support client success.

Skills

Sales experience

Call center experience

Time management

Communication skills

Education

Business-related degree

Tools

Google Sheets

Google Slides

Google Docs

Job description

IntouchCX is seeking a Sales Coach to analyze, monitor, and report on the team’s sales performance, identifying trends to optimize selling. You will lead coaching sessions, develop workshops, and conduct audits to drive revenue growth and client satisfaction.

The role emphasizes analyzing revenue data, creating improvement strategies, and mentoring agents to meet KPIs while aligning with company values and client needs.