Sales Associate (Nuvali Sta. Rosa Laguna)

Dames International Corporation; Santa Rosa; On-site; PHP 180,000 - 240,000; Full time

Job summary

Dames International Corporation in Laguna, Philippines is seeking a Customer-focused Sales Associate to help customers select furniture, present product details, and close sales while delivering an exceptional shopping experience.

The role includes handling POS transactions, coordinating deliveries, maintaining store appearance, and supporting promotions. Strong communication and basic Excel/Sheets skills will aid reporting and teamwork.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or related field.
• Proven track record in sales and customer service.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite; Excel/Google Sheets for reporting and analysis.

Responsibilities

• Greet customers promptly and professionally in the showroom.
• Assist customers in identifying furniture needs and recommend products.
• Explain product features, dimensions, warranties, and pricing clearly.
• Upsell related products to increase transaction value.
• Process sales using the POS system and handle payments.
• Coordinate delivery details and follow up on orders.
• Maintain a clean, organized showroom and display merchandise attractively.
• Assist with inventory counts and promotional setups.

Skills

Sales & Customer Service

Communication

Reporting & Analysis

Education

Bachelor's degree in Business Admin/Marketing/Sales

Tools

Microsoft Office Suite

Excel

Google Sheets

POS System

Job description

JOB OVERVIEW

The Sales Associate is responsible for assisting customers in selecting furniture items, providing product information, processing transactions, and maintaining the overall appearance and orderliness of the store. They play a vital role in achieving sales targets and delivering excellent sales experience.

Key Responsibilities:

Customer Service and Sales

• Greet customers promptly and professionally as they enter the showroom.
• Assist customers in identifying their furniture needs and recommend suitable products.
• Explain product features, materials, dimensions, warranties, and pricing clearly.
• Upsell or suggest related products to increase transaction value.
• Follow up with potential leads or walk-in customers to close sales.

Sales Transactions and Payment Processing

• Process sales transactions through the Point-of-Sale (POS) system
• Operate credit/debit card terminals and assist customers with payment procedures.
• Issue manual invoices or receipts when POS is not available or applicable.
• Ensure accurate encoding of product and payment details.
• Assist with daily reconciliation of sales and submit reports to the Store Manager when required.

Showroom Maintenance and Merchandising

• Ensure the store is clean, organized, and all products are displayed attractively.
• Replenish product tags, flyers, and promotional materials regularly.
• Report any damaged items or display issues to the Store Manager.
• Assist in floor layout changes, product tagging, and preparing promotional setups.

Product Knowledge and Communication

• Maintain up-to-date knowledge of all furniture lines, finishes, sizes, and pricing.
• Communicate any price updates, promotions, or new arrivals to customers.
• Explain store policies regarding delivery, warranties, lead times, and returns.

Delivery and Order Coordination

• Email delivery request and ensure accuracy of delivery details and assembly dates of the items.
• Coordinate with the P.O. team for scheduled deliveries.
• Inform customers of expected delivery times and procedures.
• Assist in follow-ups for made-to-order (MTO) items.

Documentation and Support

• Prepare and file customer order forms, invoices, and receipts properly.
• Submit necessary documents (e.g., delivery receipts, order forms) to the Store Manager or Accounting as needed.
• Assist in maintaining and organizing physical and digital sales records.

Team Support and Compliance

• Cooperate with team members to ensure excellent store operations.
• Attend training sessions, meetings, and product briefings.
• Adhere to company policies, including dress code, punctuality, and code of conduct.
• Notify Store Manager of any customer complaints, issues, or unusual incidents.

Other Duties

• Support store events, sale days, and company marketing activities.
• Assist with inventory counts and stock receiving when necessary.
• Perform other tasks as assigned by the Store Manager or Head Office.

Qualifications:

• A Bachelor's degree in Business Administration, Marketing, Sales, or a related field is commonly required. (undergrad is encouraged to apply)
• Knowledgeable in Sales and Customer Service with proven track record of meeting or exceeding sales targets and KPIs.
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite, particularly Excel or Google Sheets, for reporting and analysis.